Banquet Captain

Westin Resort and Spa Whistler•Whistler, BC

12d•CA$0 - CA$26•Onsite

About The Position

The Banquet Captain is responsible for monitoring the daily operations of the Banquet Department, including providing support and guidance to fellow banquet associates to ensure a successful and effective operation ending in a positive guest experience. Support with supervision and direction of Outlet service staff may be required, depending on business needs of the hotel.

Requirements

Serving it Right Certificate
Must be able to regularly lift food trays and equipment weighing up to 30 lbs
Must be able to regularly push and pull carts and equipment weighing up to 250 lbs
Ability to provide a satisfactory criminal record check
An understanding of the delivery of quality service standards
Must be able to build and credibility and relationships with customers (internal and external)
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Caring, efficient and attentive food and beverage service, delivered with enthusiasm, professionalism and in a way to truly personalize their entire experience
Ability to maintain a clean and safe working environment
Stamina to work in a physically demanding job which includes regular lifting and a lot of walking

Nice To Haves

Previous experience in a similar role in a similar size/type of property preferred
Previous supervisory experience within a four-diamond food & beverage outlet preferred

Responsibilities

Check all room sets prior to each event
Allocate stations and partners for staff
Review banquet event orders
Communicate with the meeting planner handling the function to ensure all needs have been met and to check for any last minute instructions or changes
Ensure guests who disclose a dietary requirement receive a meal satisfying their needs
Ensure that food is served at the appropriate temperature, and that the entrée is placed properly on table
Responsible for the proper handling of all equipment, i.e., china, glassware, silverware, linen, and props, ensuring proper storage after use
Recommend proper maintenance and repair to Engineering and ensure the proper housekeeping of all function space
If no supervisor shift exists on a given day the position will be required to act as a Banquet Server
Comply with WRS’s Occupational Health and Safety Program and the Regulation of WorkSafeBC
All other duties as assigned

Benefits

Team-spirited coworkers & encouraging management
Learning and development opportunities
Reward and Recognition Programs
Staff Accommodation (based on availability)
Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
Complimentary Staff Meal
Daily stretches and movement to get you ready for your day
Safety orientations to ensure you feel safe at work
Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
Monthly safety committee meetings