Banquet Captain

AccorHotel•St. Louis, MO

2d•Onsite

About The Position

The Banquet Captain leads the event staff during a specific event, ensuring that Banquet Servers and Bartenders can operate efficiently while providing exceptional guest-focused service. This role involves meeting client needs, exceeding expectations, and creating a positive atmosphere for teammates. The Banquet Captain will develop and maintain good working relationships with guests, groups, and other departments, and communicate effectively with the Banquet Manager and Kitchen team to ensure all event details are secured. A strong understanding of procedures, terminology, and techniques within the Banquet & Catering (B&C) department is essential, as is knowledge of all food and beverage ingredients. The captain manages on-site event execution according to standards, oversees set-up/tear-down, and interacts with on-site contacts to handle impromptu requests and answer client questions. They will also confidently answer staff questions, resolve issues during events, and remain calm in chaotic situations. Monitoring staffing and scheduling to minimize expenses while ensuring an exceptional event is key. The role may require filling in for event servers and completing post-event walk-throughs and paperwork, including accounting, inventory, and payroll reports. A concise written report of event details must be summarized in the Banquet Captain Log. The Banquet Captain should be knowledgeable about the hotel and restaurant's products, features, and services, and provide excellent customer service to all guests. Reporting to work on time and ready for scheduled shifts is mandatory.

Requirements

Able to work flexible hours (nights, weekends).
Responsible, dependable, punctual, organized.
Strong math skills.
Strong communication skills; must be able to speak, read, and understand English.
Clean and professional appearance.
Demonstrates enthusiasm for all things 21c
Must pass a background check.
Must be able to carry a full-service tray comfortably.
Must be able to stand and walk for long periods of time.
Must be able to lift at least 50 pounds.

Responsibilities

Meets client needs and exceeds client expectations to execute each event successfully.
Creates a positive and motivated atmosphere for teammates.
Provide leadership support to banquets and catering teams.
Develops and maintains a good working relationship with guests, groups, and teammates from other departments.
Communicate verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events.
Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
Knows and understands procedures, terminology, and techniques used in the B&C department.
Demonstrates knowledge of ingredients of all food and beverage items served and available for a function.
Manages execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
Oversees set-up/tear-down details and processes.
Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
Confidently answers staff questions, resolves issues during events, and remains calm in chaotic situations.
Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
Performs any task related to the execution and running of events, including filling in for event servers as necessary.
Completes a walk-thru after every event.
Completes end-of-event paperwork, including, but not excluded, accounting, inventory, payroll report, etc.
Summarize the event in the Banquet Captain Log with a concise written report of event details.
Knows and speaks knowledgeable about products, features, and services offered by hotels and restaurants.
Provides excellent customer service to all hotel and restaurant guests, not just those attending the event.
Reports to work on time and ready to work scheduled shifts.