Banquet Captain

BALLANTYNE COUNTRY CLUB INC•Charlotte, NC

9d•Onsite

About The Position

The Banquet Captain is responsible for managing and directing the events staff during banquets, weddings, and other large events. Their primary objective is to ensure guests receive exceptional service and make sure their experience exceeds expectations. As per the "Banquet Captain job description", they are responsible for setting up the event space, arranging tables, and creating the ambiance of the event. The Banquet Captain also liaises with the chef and catering staff to ensure food is served seamlessly and guests receive high-quality dishes. During the event, they manage the wait staff, oversee clean-up and handle any guest requests or complaints. They work closely with the Private Event Director to ensure everything runs smoothly and on schedule.

Requirements

A high school diploma or equivalent.
A minimum of 2 years of experience in the food and beverage industry, restaurant, or private club setting.

Nice To Haves

Strong experience handling highly confidential material such as member and employee data.
Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

Responsibilities

Supervise banquet staff and ensure they are properly trained and performing their duties
Oversee room setup according to event order and floor diagram
Touch base with client to confirm all details are the same as confirmed with lead sales coordinator
Set up and break down banquets, including tables, chairs, linens, and decorations
Inspect banquet rooms to ensure cleanliness and proper setup before events begin
Manage and coordinate food and beverage service during events, ensuring all orders are accurate and timely
Handle any issues or concerns that may arise during events, such as equipment malfunctions or guest complaints
Monitor inventory of banquet supplies and place orders as needed
Maintain a professional appearance and demeanor at all times while representing the club
Ensure compliance with club policies and procedures, as well as health and safety regulations
Work closely with other departments, such as kitchen staff and event coordinators, to ensure successful events
Assist in the training and development of service staff, ensuring a well-trained team that upholds service excellence.
Participate in and as directed, lead staff meetings, daily line-ups, weekly service training meetings, and special training sessions.
Record any necessary information or tasks in the log to pass on to the next shift.
Employees are expected to assist others as needed and take on additional tasks as assigned by management.
Follow all club and department policies, procedures, and instructions.
Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with management team to support club operations.
Support the overall efficiency of the team by collaborating and contributing to the club’s goals.