Banquet Captain

Pyramid Global Hospitality•Litchfield Park, AZ

19d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

Requirements

2-4 years of food service experience, preferably Banquet service.
Experience in a 4-star, 5-star venue with synchronized service.
Knowledge of wine, beer, cocktails, and spirits.
Able to work under pressure in a fast-paced environment.
Passion for creating an exceptional experience for all guests.
Excellent communication skills.

Responsibilities

Direct the set up and preparation of banquet rooms for banquet functions.
Serve and bus tables.
Clear and tear down banquet rooms at the end of the function.
Lead the performance of all hourly banquet food and beverage servers and houseman.
Coordinate all aspects of the room set-up and food and beverage service to enhance guest satisfaction and maximize revenues.
Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
Serve food and clear food from the tables.
Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
Clean of back hall and organizing of storerooms.
Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
Assist as needed with event room setup according to meal period and table needs.
Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
Serve food and beverages to guests.
Remove dishes, glasses, silverware, or other items from tables/countertops and take them to the kitchen.
Clean and sanitize tables and/or counters & seats after guests are finished.
Explain how various menu items are prepared, cooking methods and ingredients.
Take into consideration any special request and dietary issues made by the guest.
Provide general property information.
Offer warm and sincere welcome/farewell for all guests.
Interact with staff in a professional manner, assisting other departments with necessary information.
Ensure final quality check on food and beverage items prior to serving guests.
Monitor assigned tables for customer satisfaction, quality, and additional service.
Address any guest issue promptly and with high concern.
Aid other events and restaurant staff as needed.
Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).