Banquet Captain l Sheraton Portland Airport Hotel | Portland, OR

PM Hotel Group•Portland, OR

1d•Onsite

About The Position

Supervise banquet staff in the completion of assigned functions and set-up, as well as oversee the service and break-down functions in a safe manner. This role requires a self-starting personality with an even disposition, the ability to maintain a professional appearance and manner at all times, and excellent communication skills with guests. The associate will act as a guest relations ambassador, maintaining hotel standards for work procedures, dress, grooming, punctuality, and attendance. Adherence to safety and security policies, including key controls, lifting, chemical use, and hazard reporting, is crucial.

Requirements

All candidates must be available for evenings, weekends and holidays.
Must have prior supervisor or management experience in hospitality food and beverage.
Must have the ability to communicate in English.
Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

Nice To Haves

Previous experience as a Banquet Captain or Hotel Restaurant Manager a plus.

Responsibilities

Partner with the F&B Manager to ensure all events run smoothly.
Attend Sales meeting as needed.
Check server and house-person Banquet Event Orders to ensure that all information is accurate.
Check room set-up to see that Banquet Event Order directions are completely followed.
Ensure that all public areas are neat and clean.
Make contact with group representatives and explain how to make contact if needed throughout the function.
Communicate all Banquet Event Order changes to catering or convention services office and affected departments.
Coordinate with banquet staff set-ups, changes and time schedules for all functions.
Verify staffing levels for the next day's functions and adjust schedules accordingly through the addition or cancellation of servers, bartenders, and/or housepersons.
Operate as a banquet server when needed; setting up, greeting and serving the guest, and breaking down the function.
Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
Post all banquet checks at end of the day and turn in to night audit.
Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages and oversee staff to ensure proper liquor controls are in use.
Oversee any cash handling staff to ensure that PM Hotel Group’s cash handling policies and procedures are adhered to.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.