Banquet Captain, S06 - Cornell Catering

Cornell University•Ithaca, MI

5d•Onsite

About The Position

The Banquet Captain is entrusted to represent Cornell Catering through leading the execution of small catered events that are both important to the client and have a large impact on Cornell Catering and Cornell Dining as a whole, given the diverse clientele they serve, which may include students, alumni, staff, faculty, and university leadership. This role will lead multiple facets of the operational details at these small events to ensure their success. Additionally, the Banquet Captain may assist in the operational execution of much larger events as needed. In each scenario, the Banquet Captain will model professionalism when engaging with clients or providing feedback to our student/part-time workforce. A successful Banquet Captain will: Demonstrate excellent customer service, communication, and professionalism- both internally and externally. Adhere to food and alcohol service standards, protocols and health codes at all times. Be viewed as knowledgeable to our clients and guests and able to demonstrate a skill in the management of multiple priorities at one time. Maintain a positive mindset and demeanor by exhibiting a strong spirit of teamwork and cooperation when accomplishing tasks, facing challenges, and receiving/providing feedback. Lead courageously by providing feedback, coaching, and training to our staff. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Requirements

High school diploma and at least three years of experience in a catering or food service industry, or an equivalent combination of experience and education.
Strong communications skills, both written and verbal.
Strong computer skills including Excel, Word, PowerPoint, Filemaker, or similar database software, and calendar management programs.
Must be able to lift and carry weight up to 50lbs and stand and walk for long periods of time.
Basic skills in English including reading, writing, math, and verbal articulation.
Must possess and maintain a valid NY state driver’s license as may be required to drive catering truck on short notice.
Experience modeling values that support inclusion, belonging, and wellbeing.

Nice To Haves

Additional education and/or experience.
Knowledge of proper sanitation and HACCP procedures helpful.
ServSafe Certified preferred.

Responsibilities

Lead the execution of small catered events.
Lead multiple facets of the operational details at small events.
Assist in the operational execution of larger events as needed.
Model professionalism when engaging with clients or providing feedback to staff.
Demonstrate excellent customer service, communication, and professionalism.
Adhere to food and alcohol service standards, protocols and health codes.
Be knowledgeable to clients and guests.
Demonstrate skill in managing multiple priorities.
Maintain a positive mindset and demeanor.
Exhibit a strong spirit of teamwork and cooperation.
Provide feedback, coaching, and training to staff.
Foster a culture of belonging and a healthy work environment.
Communicate across differences.
Be cooperative, collaborative, open, and welcoming.
Show respect, compassion, and empathy.
Engage and support others regardless of background or perspective.
Speak up when others are being excluded or treated inappropriately.
Support work/life integration of oneself and others.