Banquet Captain - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

2d•$30 - $30•Onsite

About The Position

The Banquet Captain plays an essential leadership role in delivering exceptional banquet and event experiences by overseeing the setup, service, and breakdown of all food and beverage functions. Your ability to guide the banquet team, uphold service standards, and create a welcoming and polished environment ensures that every event—large or small—meets the high expectations of our guests and clients. Through strong communication, attention to detail, and a commitment to hospitality, you help ensure smooth event execution and contribute directly to the elevated service and professionalism that define the Live! Casino & Hotel experience.

Requirements

Customer service experience dealing directly with customers.
POS (point of sales) Software experience.
Upbeat, outgoing and positive attitude.
Flexible schedule.
Ability to speak with others using clear, fluent English and professional language.
Ability to answer telephones using appropriate etiquette.
Ability to read and comprehend basic instructions.
Ability to perform assigned duties under frequent time pressure in an interruptive environment.
Good communication skills.
Proficient in Micros, XLS, and Microsoft Word.
Experience working in a team environment.
A high school diploma or equivalent GED is required.
Supervisory/lead experience in F&B preferred.
Two years of banquet service experience.
Alcohol Beverage Control card and any applicable health certificates
Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Stand, sit or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Standing and walking for the duration of the shift.
Repetitive lifting up to 75 pounds.
Bending, stooping, and squatting.

Responsibilities

Assist the Banquet Manager with scheduling, reporting, training and performance management.
Guide the Banquet servers in set up of tables and place settings.
Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner.
Ensure guest satisfaction throughout the meal service.
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
Assist in the service oversight catered functions, in house and off site.
Responsible for making the function space visually appealing and presenting the menu offering for the event.
Responsible for consistently implementing the service standards and operating procedures in the banquet and catering service.
Provide excellent customer service and ensure customer needs are met.
Provide unique and creative ideas to enhance meetings & group experience.
Be familiar with all current and upcoming event details.
Should be able to work under pressure and also work in long or break shifts.
Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts