Banquet Captain | State College Toftrees Golf Resort

SHANER•Patton Township, PA

8h•Onsite

About The Position

The Banquet Captain assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service. Responsibilities may include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Shaner Hotels is an award-winning hospitality owner-operator and management company with over 65 properties in 14 states and four countries. They partner with top Hospitality Brands and independent locations, providing services like hotel development, design and construction, e-commerce, and revenue management. This opportunity is at their 102-room Toftrees Golf Resort in Centre County, Pennsylvania, which features guestrooms and suites, an outdoor heated pool, fitness center, 11 event rooms, a golf course, and The Field Burger and Tap restaurant. The golf course is highly rated, and the hotel and meeting space have been recognized by Meetings & Conventions magazine.

Requirements

Minimum of one year of experience in banquet operations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent
ServSafe and/or food safety training.
Alcohol awareness training (such as TIPS).
Ability to write routine reports and correspondence.
Ability to accurately compute mathematical calculations and use required measurement tools.

Nice To Haves

prior supervisory experience preferred.
some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Ensures compliance with and completion of all daily operational procedures by the Banquet Department.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
Assists in implementing short- and long-range financial objectives for the Banquet Department consistent with property objectives.
Responsible for responding and handling all guest related issues pertaining to the department.
Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
Other duties as assigned.
Assists in the management of all aspects of the department and must also direct, implement and maintain a service and management philosophy which serves as a guide for respective staff while emphasizing the importance of quality customer service.
Training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.