Banquet Captain

DREAMWEAVER HOTELS LLC•Chicago, IL

5d•Onsite

About The Position

The Banquet Captain is responsible for overseeing the execution of banquet and event services to ensure an exceptional guest experience that aligns with the innovative and elevated standards of Hotel EMC2. This role leads banquet staff, coordinates event logistics with Event Sales Manager, and serves as the primary point of contact during events to ensure seamless service delivery.

Requirements

2-3 years of banquet or hospitality leadership experience preferred
Strong knowledge of food & beverage service standards
Excellent communication, leadership, and problem-solving skills
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and demeanor
Ability to stand and walk for extended periods
Lift and carry up to 30–50 lbs as needed
Ability to work in a dynamic and fast-paced environment

Responsibilities

Lead and supervise banquet team members during events, ensuring service standards are met or exceeded
Act as the main point of contact for clients and internal teams during events
Ensure all banquet functions are set up according to Banquet Event Orders (BEOs) and client specifications
Oversee event flow, timing, and transitions to maintain a smooth guest experience
Deliver attentive, anticipatory, and personalized service reflective of the Autograph Collection brand
Address guest needs, special requests, and concerns promptly and professionally
Maintain a visible and active presence on the floor during events
Train, mentor, and motivate banquet staff to uphold service standards
Assign duties and responsibilities to team members based on event needs
Ensure proper staffing levels and efficient labor management
Conduct pre-event briefings with staff to review event details, menu items, and service expectations
Ensure all equipment, décor, and service ware are prepared and maintained
Collaborate with culinary, sales, and operations teams for successful event execution
Monitor cleanliness, organization, and safety standards throughout events
Review and understand Banquet Event Orders (BEOs) and communicate details clearly to staff
Assist with inventory control and reporting as needed
Provide feedback and post-event evaluations to management