Banquet Captain

Columbia Hospitality•Snoqualmie, WA

7d•Onsite

About The Position

Columbia Hospitality is seeking a Banquet Captain for Salish Lodge & Spa. This role is responsible for maintaining standards for food and beverage quality, presentation, handling, sanitation, and safety. The Banquet Captain will serve food and beverages to guests, provide quality customer service, advise guests on food and beverage offerings, and communicate directly with Culinary and Stewarding teams during service. This position coordinates the timing of each course, assists in acquiring special equipment for banquet functions, and conducts pre-shift briefings for team members. The Banquet Captain also serves as the point of contact during events, acting as a liaison between guests and team members, and resolving guest issues and concerns.

Requirements

At least two years of experience in a high volume, quality banquet service operation; or an equivalent combination of education, training, and experience
Previous food & beverage supervisory experience
Basic computer literacy in the Point-of-Sale system and the sales and catering computer application
Must have current WA Food Handler Card and Class 12 MAST

Nice To Haves

Native American/Alaskan Native preference applies under applicable TERO requirements

Responsibilities

Maintains standards for food and beverage quality, presentation, handling, sanitation and safety
Follows all appropriate policies and procedures
Serves food and beverage to guests and provides quality customer service
Advises guests, clients and team members on matters relating to food and beverage offerings
Communicates directly with the Culinary and Stewarding teams during service to ensure proper client and guest service is being achieved
Coordinates the timing of each course to correspond with the dining pace of the guests
Assists in the acquisition of special equipment needed for banquet functions
Conducts a briefing or “line-up” with team members at the beginning of each shift in order to keep staff informed of updates, changes and/or problematic situations
Represents the lodge as the point of contact during events, acts as a liaison between guests and team members, responds and works to resolve guest issues and concerns as necessary.

Benefits

Medical, Dental, Vision, Disability Coverage with Significant Columbia Contribution
Company Contributed HSA/FSA Plan
Company Sponsored Life Insurance Policies
Competitive Wages
Employee Assistance Program
PTO Plan
401K Match
Team Member Outings
Diverse Work Group
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Inclusion)
Upward Mobility Potential
Discounted Lodging, Dining, Spa, Golf, and Retail
Third Party Perks (Movie Tickets, Attractions, Other)
Online Learning Platform