Banquet Captain

Appellation Lodi - Wine & Roses Resort and Spa•Lodi, CA

6d•$20 - $40•Onsite

About The Position

The Banquet Captain is responsible for overseeing and coordinating all aspects of private events. From leading staff to ensuring guest satisfaction, your responsibilities are key to the success of each event. You will serve as the primary point of contact for hosts, ensuring the seamless execution of event details, from setup to breakdown, while maintaining high standards of service and cleanliness. The ideal candidate should possess a strong sense of urgency, demonstrate excellent teamwork skills, follow directions accurately, and consistently adhere to the work schedule with punctuality.

Requirements

At least 2 years of supervisory experience in Food & Beverage industry
Strong leadership, excellent communication, and organization skills
Strong interpersonal skills and ability to contribute to the overall atmosphere of teamwork with fellow Team Members.
Effectively able to communicate meal requirements, dietary needs, and special request to kitchen
Is effective at time management, prioritizing tasks working under stress, and exercising good judgment with guest and employee situations and challenges
Must have flexibility in performing different job roles within the department
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Proficient in computer systems used in administrative tasks
Flexible and adaptable
Ability to work in fast paced environment, remain calm under pressure, and multi-task
Solution-driven team player
Flexible availability including nights, weekends, and holidays

Responsibilities

Adhere to the event checklist and ensure all tasks are completed according to schedule.
Maintain a flexible schedule, reporting for day or night shifts on time.
Familiarize yourself with event details outlined in Banquet Event Orders (BEOs) and follow instructions from management.
Prepare and submit requisition forms for necessary equipment and supplies.
Communicate effectively with banquet team members using designated communication forms to ensure smooth event operations.
Coordinate and assist in event setup and breakdown in an organized and efficient manner, following BEOs closely.
Implement event steps-of-service and delegate staff tasks accordingly based on managerial instructions.
Supervise and direct event staff, ensuring they carry out assigned duties effectively.
Adhere to quality standards, departmental policies, and procedures at all times.
Engage with party hosts in a friendly and accommodating manner.
Communicate effectively with Front of House and Back of House managers to address special requests and resolve issues promptly.
Complete assigned side work and support new server training as needed.
Provide detailed post-event documentation, highlighting any areas for improvement, and reconcile consumption reports.