Banquet Captain/Team Lead
About The Position
Join our team as a Banquet Captain/Team Lead and help create memorable guest experiences! You’ll oversee set-up, service, and clean-up for events while leading and supporting waitstaff to ensure smooth, timely service. This hands-on role includes training new team members, reading Banquet Event Orders, and ensuring special requests, like dietary needs, are met. The ideal candidate has previous banquet or hospitality experience, full-time availability (morning and weekend availability required), and a passion for excellent service. This position has a starting wage of $5.23/hour, plus gratuity pool, averaging $28+/hour.
Requirements
- Previous banquet or hospitality experience
- Full-time availability (morning and weekend availability required)
- Ability to successfully complete a pre-employment drug test and background check
Nice To Haves
- Passion for excellent service
Responsibilities
- Making sure all set-ups are done according to contract, make sure they are running on time and that clean-up is proper and complete
- Helping train new waitstaff on the proper banquet waitstaff procedures
- Reading Banquet Event Order contracts and being aware of special items, such as specific dietary needs or allergies
- Supervising and directing waitstaff for each function during busy and slow times of meal service
- Attentively serving meals and beverages to guests with courtesy and knowledge of the meal
- Ensuring the banquet is running smoothly: glasses are filled, food is served, and tables are cleared in a timely fashion
- Other duties as assigned
Benefits
- Free employee parking underground
- Free employee meal every shift
- Discounted hotel rooms
- 401-K matching retirement plan
- Paid time off
- $1,000 employee referral bonus!
- Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
- Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
- Pet Insurance for all employees
- A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
- A robust Quartz health insurance plan
- Delta Dental insurance
- Vision insurance
- Company-paid basic life insurance and short term disability
- Flexible Spending Account (FSA)
- Additional life insurance policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
