Amway Grand Plaza Banquet Beverage Manager

AHC Hospitality • Grand Rapids, MI

14h • Onsite

About The Position

The Banquet Beverage Manager at the Amway Grand Plaza is responsible for overseeing the service of all banquet bars at the hotel, convention center, and off-premise catering venues. This includes ensuring guest satisfaction, maintaining division standards, and maximizing profits. The Banquet Beverage Manager will supervise the banquet bar staff, Banquet Captains, control labor expenses, manage inventory, and prepare necessary paperwork. Additionally, the Banquet Beverage Manager will participate in hospitality programs and maintain a professional demeanor at all times. At times the Banquet Beverage Manager will participate in overseeing the banquet staff as well.

Requirements

• Ability to work a flexible schedule including second shifts, nights, weekends, and holidays to observe and assist with food & beverage operations
• Excellent people management skills, conflict resolution, coaching and development, promoting teamwork, and performance management
• Knowledge of various beverage trends and labor cost control
• Must become a routine user of all Amway Hotel Collection Catering and convention systems (Delphi, CI/TY, Time and attendance, Microsoft Word and change logs and routing systems)
• Ability to schedule, train, discipline and direct Banquet Bar Associates
• Communication Skills: Ability to communicate clearly and effectively with guests, team members, and management.
• Attention to Detail: Keen eye for detail to ensure accuracy in service and presentation.
• Teamwork: Ability to work collaboratively in a team environment, supporting colleagues and fostering a positive atmosphere.
• Time Management: Efficiently manage time and prioritize tasks to ensure smooth event operations.
• Problem-Solving Skills: Capability to address and resolve guest concerns or issues promptly and professionally.
• Adaptability: Flexibility to adjust to changing situations and requirements based on the nature of events.
• Knowledge of Food and Beverage: Familiarity with menu items, ingredients, and special dietary needs to provide informed service.
• Physical Stamina: Ability to stand for extended periods, lift heavy items, and perform physical tasks associated with event service.
• Professional Appearance: Maintain a neat and professional appearance in accordance with company standards.
• 2+ years experience in a supervisor/mangement role in food and beverage
• Strong leadership qualities are needed

Nice To Haves

• A four year degree from an accredited college or University is preferred.
• ServSafe Certified preferred

Responsibilities

• Directly supervise banquet bartenders and Banquet Captains
• Maintain a well-organized work area and provide fast and courteous service to guests
• Communicate with clients, catering managers, banquet and bar staff on the set up of each event
• Ensure adherence to hotel service standards, control labor expenses, and manage inventory
• Greet guests with warmth and enthusiasm and attend to their needs during their stay
• Prepare bar inventory paperwork and end of night paperwork
• Learn and follow all hotel policies and procedures, including uniform standards and safety protocols
• Maintain a professional demeanor and represent the AGPH positively to ensure guest satisfaction
• Follow established guidelines, procedures, and policies
• Oversee and monitor daily banquet bar/banquet operations
• Supervise, coordinate, and post schedules on a weekly basis
• Maintain organization of banquet bar service areas and service equipment
• Maintain energy conservation, loss prevention, and recycling programs
• Train bar staff to maintain service standards and profit margins
• Ensure grooming standards and appearance of all banquet bar staff are maintained
• Check BEO and function sheets against actual set up and menus and follow up on all details to ensure successful events
• Maintain up-to-date details on banquet functions and communicate changes to bar staff
• Maintain high levels of sanitation and cleanliness in service areas
• Be visible in public space during all bar periods to ensure guest needs are met
• Order, receive, and rotate product
• Maintain tight control of alcohol inventory at all times
• Maintain a professional rapport with Catering and Sales Managers, Executive Chef, and F&B staff
• Attend meetings as required
• Attend to other duties as assigned

Benefits

• medical
• dental & vision
• 401K
• paid vacation
• discounted downtown parking
• free employee meals
• hotel and restaurant discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree