AM Banquet Associate l Sheraton Portland Airport Hotel

PM Hotel Group•Portland, OR

3d•Onsite

About The Position

The Banquet Associate is responsible for assisting with the setup and breakdown of meeting rooms, serving food and beverages, and ensuring guest satisfaction during events. This role requires significant physical activity, including lifting and transporting heavy items, and adherence to safety and service standards.

Requirements

All applicants must be able to lift up to 50lbs consistently throughout their shift.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Knowledge of various types of equipment and set-up styles used in the meeting rooms (e.g., different table types).
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and service ware.
Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to remember, recite and promote the variety of menu items.
Ability to lift and move multiple tables and chairs and podiums weighing up to 100 lbs. through a crowded room.
Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 500 lbs.
Employee must have or obtain an Oregon Food Handler’s Permit prior to beginning employment.
Employee must have or obtain an Oregon Liquor Control Commission Server’s Permit prior to beginning employment.

Responsibilities

Communicate with supervisor throughout shift to be aware of work required.
Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
Greet guests and respond to requests in a friendly and courteous manner.
Serve food and/or beverage in the order and to the expectation of the supervisor to ensure consistency throughout the banquet.
Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
Act as function Bartender as qualified.
Assist with functions off-site as necessary.
Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages and maintaining OSHA food safety standards.
Set up all meeting rooms to the specifications of the guest, including transporting staging, tables, chairs, dance floors, etc.
Supply and replenish meeting rooms with clean glasses and fresh water.
Break down all meeting rooms when meetings have concluded and return items to storage closet.
Maintain established cleaning schedule of meeting rooms and ballrooms.
Vacuum each meeting room after use.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.