Banquet Assistant Manager

River City Casino & Hotel • St. Louis, MO

2d • Onsite

About The Position

Responsible for supervising and managing staff in the Banquet/Catering department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists clients with any problems or special requests to ensure delivery of exceptional guest service experience. Ensures that Banquet/Catering equipment is in proper operational condition and is maintained according to established guidelines. Responsible for ensuring that all Banquet/Catering facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Banquet/Catering department. Responsible for assisting in promoting, planning, coordinating, and supervising the execution of all event functions, ensuring a top-notch dining experience. Shares responsibility for meeting and exceeding the monthly and annual revenue targets by generating new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking, and other community marketing techniques. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) from an accredited college or technical school; or minimum three (3) years of previous supervisory experience; or equivalent combination of education and experience.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Must have exceptional customer service and interpersonal skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Nice To Haves

• Previous Food & Beverage experience preferred, but not required.

Responsibilities

• Supervising and managing staff in the Banquet/Catering department.
• Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with manager regarding any concerns, with attention to guest satisfaction.
• Assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Assisting clients with any problems or special requests to ensure delivery of exceptional guest service experience.
• Ensuring that Banquet/Catering equipment is in proper operational condition and is maintained according to established guidelines.
• Ensuring that all Banquet/Catering facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume.
• Assisting in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Banquet/Catering department.
• Assisting in promoting, planning, coordinating, and supervising the execution of all event functions, ensuring a top-notch dining experience.
• Sharing responsibility for meeting and exceeding the monthly and annual revenue targets by generating new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking, and other community marketing techniques.
• Ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree