Banquet Assistant Manager

Hollywood Casino Aurora • Aurora, IL

59d • Onsite

About The Position

The Banquet Assistant Manager assists the Banquet Manager in planning, coordinating, and supervising banquet and catered events. This position ensures events are executed to company standards by leading banquet staff, coordinating with internal departments, and delivering exceptional guest service.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of banquet, catering, or food and beverage supervisory experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to work effectively in a fast-paced, event-driven environment.
• Strong attention to detail and organizational skills.
• Proficiency in basic computer applications and event management systems.

Nice To Haves

• hospitality or business education preferred

Responsibilities

• Assist in the planning, setup, execution, and breakdown of banquet and catered events.
• Supervise banquet staff to ensure service standards, cleanliness, and professionalism are maintained.
• Ensure event setups are completed according to Banquet Event Orders (BEOs), including room layouts, linens, décor, and food and beverage service.
• Coordinate with Culinary, Sales, Stewarding, and Facilities to ensure seamless event execution.
• Greet clients and guests; address concerns and resolve issues promptly and professionally.
• Assist with scheduling, staffing levels, and break coverage to meet business needs.
• Monitor service quality and provide coaching and feedback to team members.
• Ensure compliance with health, safety, sanitation, and alcohol service standards.
• Assist with inventory control of banquet equipment, supplies, and linens.
• Support cost controls, labor management, and accurate event billing.
• Maintain a clean, safe, and organized banquet operation.
• Perform other duties as assigned.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees