Bankruptcy Specialist

OneMain Financial•Evansville, IN

4d•Onsite

About The Position

As a OneMain Bankruptcy Specialist, you will be involved in the provision of quality service to customers and merchants. This position fields inbound calls and works to provide a satisfactory resolution based on approved strategies. Fact-finding analytical activities are required.

Requirements

High School / GED Diploma
2 years of call center or administrative experience
Strong phone, negotiation and problem-solving skills
Quick thinker and creative research skills
Ability to maintain confidentiality with sensitive information

Responsibilities

Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
Handle Trustee remittances, including balance procedures
Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
Perform preliminary research on unidentified payments
Uses independent judgment to make surface decisions and resolve some situations
Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues
Provides analysis on unidentified payments, misapplied payments, as well as system rejects
Will communicate with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions
Effectively navigate systems & accurately document accounts
Research & resolve inquiries from internal/external customer or authorized third party
Process accounts requiring special handling