Bankruptcy Specialist

OneMain Financial • Evansville, IN

1d • Onsite

About The Position

As a OneMain Bankruptcy Specialist, you will be involved in the provision of quality service to customers and merchants. This position fields inbound calls and works to provide a satisfactory resolution based on approved strategies. Fact-finding analytical activities are required. Hands-on training in both bankruptcy and OneMain Financial processes is provided in the role.

Requirements

• High School / GED Diploma
• 2 years of call center or administrative experience
• Strong phone, negotiation and problem-solving skills
• Quick thinker and creative research skills
• Ability to maintain confidentiality with sensitive information

Responsibilities

• Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
• Handle Trustee remittances, including balance procedures
• Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
• Perform preliminary research on unidentified payments
• Uses independent judgment to make surface decisions and resolve some situations
• Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues
• Provides analysis on unidentified payments, misapplied payments, as well as system rejects
• Will communicate with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions
• Effectively navigate systems & accurately document accounts
• Research & resolve inquiries from internal/external customer or authorized third party
• Process accounts requiring special handling

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED