Bankruptcy Representative l - Hybrid
About The Position
Oversees the handling of bankruptcy processes on assigned loans within the guidelines of FHA, VA, PMI, Fannie Mae, Freddie Mac, private investors, and federal and state laws. This role involves monitoring bankruptcy files to protect the organization and client's interest on loans impaired by bankruptcy filing, ensuring all activities are handled within departmental and regulatory guidelines and timeframes. The representative will also ensure proof of claim is filed correctly and an acceptable plan is entered and approved, process cash, pay attorney and vendor invoices, and research and respond to debtor and investor inquiries. Additional duties include processing files when a bankruptcy has been reinstated, monitoring and reporting on the performance of outsourcing firms, coordinating with outsourcing firms to ensure necessary information is received, and monitoring and maintaining bankruptcy reports for compliance. The role also requires keeping bankruptcy screens updated accurately and timely, and successfully completing annual regulatory compliance training. Specific duties may include answering inbound bankruptcy calls, processing phone payments, providing contact information, and transferring calls as needed. For setup, responsibilities include reviewing bankruptcy notifications, setting up workstations, uploading documents, emailing firms and internal contacts, reviewing dockets, and performing data entry. For bill back, tasks involve filing GSE claims, confirming fee movements, and preparing and completing specific forms.
Requirements
- High School or equivalent combination of education and experience.
- Solid PC skills, proficient with Microsoft applications.
- Analytical and problem-solving skills and attention to detail.
- Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
- Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
Nice To Haves
- Mortgage servicing or originating experience
Responsibilities
- Monitor activity on bankruptcy files to protect the organization and client’s interest on loans impaired by bankruptcy filing.
- Monitor assigned loans to ensure all activities are handled within departmental and regulatory guidelines and timeframes.
- Ensure proof of claim is filed correctly and that an acceptable plan is entered and approved within required guidelines.
- Process cash; pay attorney and vendor invoices.
- Research and respond to debtor and investor inquiries timely and accurately.
- Process file when a bankruptcy has been reinstated.
- Monitor all aspects of the outsourcing firm and report performance/issues to management.
- Coordinate with the outsourcing firm to ensure all information necessary to conduct the bankruptcy action is received.
- Monitor and maintain bankruptcy reports to ensure compliance with departmental and regulatory guidelines.
- Keep bankruptcy screens updated accurately and timely.
- Successfully complete annual regulatory compliance training.
- Answer inbound bankruptcy calls according to procedures.
- Process payment by phones payments.
- Provide fax, email, and mail address to borrowers, third parties when applicable.
- Transfer calls to bankruptcy processor, Team Lead or Supervisor when applicable.
- Review bankruptcy notifications and set up bankruptcy workstation in MSP where applicable.
- Upload required documents.
- Email firms and internal contacts to validate foreclosure sales.
- Review dockets, action issues.
- Perform data entry functions as defined by departmental processes and procedures.
- File GSE claims timely, confirming fees have been moved.
- Prepare 2130 forms and 2650 forms following through to completion.
Benefits
- Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
- Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
- 401 (K) Plan with company match
- Paid Vacation, Sick, Personal and Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
