Banking Support Manager - Operations

Bank of Tampa•Tampa, FL

About The Position

The Banking Support Operations Manager oversees the daily operational performance of all banking offices, ensuring compliance with regulatory requirements, operational efficiency, strategic initiatives, and exceptional client experience. This role leads Service Assistant Managers and serves as a key resource for operational guidance, training, and best‑practice implementation. In addition, this individual partners with various leaders to implement policies, optimize workflows, and drive operational excellence across the organization.

Requirements

Minimum 5 years of supervisory experience in banking operations, preferably overseeing multiple locations.
Bachelor’s degree in business, finance, or a related field, or equivalent experience.
Strong knowledge of bank policies, operational processes, systems, and regulatory requirements.
Proficiency in teller operations, new accounts, account maintenance, identification procedures, and audit protocols.
High ethical standards and commitment to compliance.
Proven ability to lead teams, build strong relationships, and foster collaboration across departments.
Skilled in coaching, influencing, and motivating staff to achieve performance goals.
Ability to support organizational change and drive continuous improvement.
Strong analytical abilities with experience interpreting data and turning insights into action.
Effective at identifying issues, determining root causes, and implementing solutions using sound judgment.
Resourceful and adaptable when managing shifting priorities or new challenges.
Excellent verbal and written communication skills, including active listening, professionalism, and persuasive ability.
Strong customer service orientation with the ability to support both internal and external clients.
Exceptional time‑management and organizational skills with the ability to prioritize multiple tasks.
High attention to detail and accuracy.
Proficiency in Microsoft Office Suite.
Ability to work independently and as part of a team.
Ability to travel up to 30% across the enterprise.
Valid driver’s license required.

Responsibilities

Manage and monitor operational processes across banking offices, in conjunction with the Blachard Banking Center, to ensure accuracy, efficiency, and compliance.
Implement and enforce policies, procedures, and internal controls to mitigate risk.
Ensure adherence to all federal, state, and internal banking regulations.
Conduct audits and procedural reviews to identify gaps and implement efficiencies
Proactively identify operational risks and implement mitigation strategies.
Ensure adherence to all regulatory requirements and internal policies.
Serves as the leader for the Service Assistant Manager of all banking offices
Serves as a resource for operational issues, training, and best practices.
Provide coaching and guidance to improve operational performance and client experience.
Project support for the Operations Client Experience Manager
Foster a culture of accountability, collaboration, and client-centric service
Analyze operational workflows and recommend enhancements to improve efficiency and reduce costs.
Lead initiatives to standardize processes across branches.
Partner with leadership to ensure seamless service delivery and resolution of escalated issues.
Track and report operational performance metrics to senior leadership.
Prepare documentation for audits and compliance reviews.
Develop and execute operational strategies that support organizational goals and enhance office performance.
Collaborate with senior leadership for implementation of strategic direction and managing the planning, development, and leadership implementation of resources and initiatives for Service Assistant Managers, Banking Representatives, Client Banking Specialists, and Banking Support Specialists
Monitor key performance indicators (KPIs) for branches and develop action plans to address gaps.
Drive continuous improvement through data analysis and feedback loops.