Banking Operations Associate

Unchained•Austin, TX

2d•Remote

About The Position

The Banking Operations Associate is an integral part of our support team and reports directly to the Vice President of Banking Operations. This person will be responsible for supporting client onboarding operations, which includes guiding clients through account setup, processing order forms, and educating them about Unchained's products and services. We expect the Banking Operations Associate to be a point of contact for clients throughout their journey, supporting various operational workflows, ensuring tasks are completed efficiently, and identifying process bottlenecks. The right person for this role can relate to clients, demonstrates strong operational acumen, and has experience in financial services or regulated industries.

Requirements

You have 2+ years of experience in financial operations, payment processing, or a related field
You are detail-oriented with strong reconciliation and accuracy skills
You have experience working with financial transactions and payment systems
You can effectively communicate with external partners and service providers
You have excellent abilities in organization, coordination, and project management
You have experience working across cross-functional teams and time zones
You live in the United States

Nice To Haves

You are an Unchained client who understands why collaborative custody is important for bitcoin security
You have excellent abilities in organization, coordination, and project management
You have experience working across cross-functional teams and time zones
You have a technical background or aptitude for learning technical concepts
You have an understanding of bitcoin wallets and multisig technology
You have experience working in the Bitcoin space

Responsibilities

Support coordinating operational workflows, which includes working with clients to ensure that documentation is completed and processed accurately
Directly support client questions and inquiries related to Unchained's products across multiple channels such as phone and email
Proactively reach out to clients experiencing delays or obstacles in operational processes
Manage multiple systems to ensure clients progress through workflows in a timely manner
Collaborate cross-functionally to resolve operational issues and improve client experience