Banking Operations Manager (Receivables)
About The Position
The Banking Operations Manager provides leadership and oversight for Receivables Operations—including Lockbox, Remote Deposit Capture (RDC), Items Processing, and Cash/Vault. The role partners closely with the Director to execute strategy, deliver transformation initiatives, and ensure operational excellence, risk control, and compliance. The Receivables Manager serves as an escalation point for complex issues, drives data-informed decisions through reporting, and fosters a culture of accountability, inclusion, and continuous improvement. Manage components of Receivables operations to ensure SLAs, accuracy, and efficiency. Maintain strong First Line of Defense controls including internal procedure adherence, documentation, and recordkeeping. Coordinate internal / external for audit and compliance engagements. Develop and maintain dashboards; analyze trends and implement data-driven improvements to quality, speed, accuracy, and cost. Drive modernization and automation initiatives; define requirements, execute change management, and deliver measurable outcomes. Hire, coach, and develop team members; conduct performance management and succession planning; foster collaboration and inclusion. Collaborate with Product, Project, IT, Risk, Treasury, and Servicing partners; communicate status, impacts, and decisions to senior leadership.
Requirements
- 7+ years of related experience in Banking Operations or similar field.
- Bachelor's degree or equivalent experience required.
- Previous leadership experience required.
- Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
- Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Advanced knowledge and experience working in high-volume or critical issue customer service roles, with prior experience in similar functions.
- Hands-on familiarity with core banking systems and payment platforms; strong data/reporting and MS Office skills.
- Demonstrated success in process improvement, automation, and project delivery; ability to lead cross-functional teams and vendors.
- Exceptional communication, executive presence, and negotiation skills.
Nice To Haves
- Project Management Experience preferred
- Certifications such as AAP, PMP, Six Sigma, or similar are a plus.
- May require up to 25% travel.
Responsibilities
- Manage components of Receivables operations to ensure SLAs, accuracy, and efficiency.
- Maintain strong First Line of Defense controls including internal procedure adherence, documentation, and recordkeeping.
- Coordinate internal / external for audit and compliance engagements.
- Develop and maintain dashboards; analyze trends and implement data-driven improvements to quality, speed, accuracy, and cost.
- Drive modernization and automation initiatives; define requirements, execute change management, and deliver measurable outcomes.
- Hire, coach, and develop team members; conduct performance management and succession planning; foster collaboration and inclusion.
- Collaborate with Product, Project, IT, Risk, Treasury, and Servicing partners; communicate status, impacts, and decisions to senior leadership.
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
