Banking Specialist IV

Orrstown Bank•York Township, PA

13d•Onsite

About The Position

The Banking Specialist IV will serve as one of the primary new account and loan representatives for the financial center. In addition, The Banking Specialist IV demonstrates a strong proficiency in assisting associates to achieve sales objectives and personal/professional career growth objectives. The Banking Specialist IV will personally demonstrate strong client conversation skills, utilizing the Bank defined conversation strategy. This key branch supervisory position requires the individual to support the development of required associate knowledge of all Bank products and services. In addition, the Banking Specialist IV will assess all sales and service associates' effectiveness in initiating conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. The Banking Specialist IV will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience. Supervises Banking Specialist II and III’s.

Requirements

High school diploma or equivalent required.
Minimum of three (3) years relative banking or progressive financial industry experience with an emphasis on consumer lending.
Four (4) years of demonstrated success in outside sales may be considered in lieu of banking experience.
Strong reading, verbal and written communication, mathematical, visual, auditory, interpersonal relations, management and sales skills.
Proficient lending, credit analysis and branch operating systems skills.
Proven track record in effective and productive sales calling to cultivate business development.
Sound working knowledge of Bank operating policies and procedures.
Ability to effectively coach, mentor, motivate and earn trust to create a positive work environment.
Ability to competently handle high workloads, competing demands, interruptions and distractions with poise and ease.
Valid driver’s license.
NMLS Registry post hire.
Ability to effectively communicate with all employees and clients, regardless of level.
Ability to communicate clearly, concisely, with candor and confidence.
Ability to write, speak, and listen to disseminate and receive information effectively and accurately.
Ability to seek to understand the viewpoints of others.
Ability to keep others informed in a timely manner.
Ability to anticipate and identify internal and external client needs.
Ability to take action to meet and exceed client expectations.
Ability to plan and organize work effectively to facilitate responsiveness to client and meet deadlines.
Ability to demonstrate sound reasoning and well-balanced thinking.
Ability to balance the need for action with the need for analysis.
Ability to incorporate strategic thinking skills into practice by examining facts.
Ability to problem solve complex issues.
Ability to probe beyond symptoms to determine the underlying cause.
Ability to learn from and accept responsibility from mistakes.
Ability to enhance the department and Orrstown Banks development through participation.
Ability to hold self and others accountable for exceeding departmental and corporate goals.
Ability to develop strong working relationships throughout the organization.
Ability to appropriately voice opinions, even if they are contrary to the consensus of the team.
Ability to initiate and develop positive working relationships with others in a way that builds bridges across boundaries and breaks down silos.
Ability to relate to others in an open and accepting manner that creates trust, respect, and a collaborative environment.
Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc.
Proficient in all methods of client outreach to include utilization of Zoom for client appointments and tablets to support the in-branch experience for the client.
Satisfactorily completes all required annual regulation, sales and service training.
Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.
Regular and predictable attendance.

Nice To Haves

Four-year degree preferred.
Previous supervisory experience preferred.

Responsibilities

Serve as a primary new account and loan representative for the financial center.
Assist associates to achieve sales objectives and personal/professional career growth objectives.
Demonstrate strong client conversation skills, utilizing the Bank defined conversation strategy.
Support the development of associate knowledge of all Bank products and services.
Assess sales and service associates' effectiveness in initiating conversational discovery with a client, aligning needs with solutions, client value recognition, and commitment.
Support the development and oversight of branch market plan/business plan to support achievement of assigned quarterly and annual goals, specifically deposit & loan growth, credit card sales, and leveraging business partner relationships.
Identify client account and lending needs through advanced knowledge of all Bank products, services, and usage channels (personal and business).
Utilize the Bank’s client conversation model and reporting to identify sales and service opportunities.
Ensure branch is appropriately staffed at all times to support a positive client experience.
Provide leadership in coaching and development activities within the branch, including completing annual performance reviews and providing corrective action.
Coach and support branch associates' utilization of technology to support the client experience.
Demonstrate proficiency of all operating systems to support new account & loan origination processes, service transactions, and client relationship management.
Perform notarial acts as needed.
Perform teller transactions accurately and balance teller cash drawer as needed.
Provide necessary overrides for various transactions in support of sound risk management.
Assist with branch opening and end-of-day processes.
Support onboarding of new associates through on-the-job training/job shadowing.
Manage the annual cash audit process in adherence with the Bank's Security Policy.
Ensure teller differences are properly managed and communicated.
Assume management of required operational reporting, including review of overdrawn accounts, delinquent loan reporting, and past due safe deposit boxes.
Understand the Bank’s BSA/AML Policy and apply knowledge to daily activities, reporting suspicious activity immediately.
Complete all required annual regulation, sales and service training.
Coordinate work tasks with personnel from applicable departments.
Report pertinent information to immediate supervisor.
Compile information and provide data to appropriate Bank personnel.
Respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc.
Attend regularly scheduled coaching and counseling sessions with supervisor/mentor.
Abide by current laws and organizational policies and procedures regarding a harassment-free workplace.
Support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements.
Perform other duties as assigned or directed.