Banking Solutions Representative

Marion Center Bank • Dayton, PA

13d • $15 - $16 • Onsite

About The Position

Responsible for performing a variety of duties to support the paying and receiving function of the branch office; coordinating work within the office, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. This role involves greeting and serving customers, assisting with various transactions and account changes, and maintaining an awareness of new business opportunities. The representative will handle deposits, cash checks, process withdrawals, sell cashier's checks, and process advances. They will also educate customers on products, process stop payments, handle night and mail deposits, open and close various account types, and assist with ATM balancing. A key aspect of the role is maintaining cash levels, balancing the cash drawer, and preparing daily work for imaging and scanning. The position also involves branch balancing, preparing reports, assisting with ATM/Debit Card applications, and acting as dual control for teller functions. Additionally, the representative will complete forms for ACH and Debit Card disputes, maintain supplies, and ensure adherence to laws and policies promoting a harassment-free workplace. Cooperation with internal policies for risk management, safety, and compliance with regulations like CRA, BSA, and ECOA is expected. The role requires reporting pertinent information to supervisors, contacting customers to resolve errors, and responding to inquiries within established timeframes. Assistance to the Banking Solutions Specialist and Supervisor is also part of the duties. Ancillary duties may be altered based on individual circumstances.

Requirements

• A high school diploma or equivalent.
• Proficient reading, writing, grammar, and mathematics skills.
• Proficient interpersonal relations, and communicative skills.
• Moderate sales skills and PC skills.
• A proficient knowledge of the Banking Solution system, transaction documents, and processing customer transactions.
• Knowledge of vault transactions and balancing.
• A working knowledge of bank consumer and business products and services, along with the operating policies and procedures that impact these products.
• Visual and auditory skills.
• Ability to operate various office machines.
• Ability to lift approximately twenty (20) lbs. of coin.
• Cash handling experience.

Responsibilities

• Greets and serves customers in a friendly and courteous manner; assists customers with various transactions and account changes.
• Observes suspicious behavior and reports such activity to supervisor or other management personnel.
• Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
• Accepts deposits of various account types.
• Cashes checks within approved authority and operating policy; cashes Savings Bonds.
• Makes withdrawals for customers after verification of identity and available balance in accordance with Bank policy.
• Sells Cashiers Checks; processes cash advances; accepts check orders.
• Educates customers on product selections for accounts and financial services throughout the Bank
• Processes stop payment orders.
• Places hold on foreign items or processes for collection.
• Accepts loan payments, safe deposit box rent, and other related payments.
• Processes night deposits and mail deposits.
• Opens and closes Holiday/Vacation Club, consumer checking, savings, and CDs; properly explains disclosures.
• Opens and closes safe deposit boxes.
• Assists with ATM balancing.
• Maintains an approved level of cash; turns in excess and mutilated cash.
• Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.
• Prepares daily work for imaging and scans for balancing.
• Performs branch balancing.
• Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc.
• Accepts applications for ATM/Debit Cards and Internet Banking; activates consumer Internet Banking accounts.
• Assists with vault cash verifications and balancing of cash advance machines; acts as dual control for all Teller functions.
• Completes changes and dispute forms for ACH and Debit Card transactions.
• Maintains supplies and an awareness of Banking Solutions Rep supply inventory control.
• Acts as dual control for all Banking Solution Rep functions.
• Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
• Contacts customers as required to correct or complete transaction errors.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
• Assists the Banking Solutions Specialist and Supervisor with various tasks and projects.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED