Banking Services Operations Associate IV - Retail Lien Release Standard Procedures

M&T Bank•Buffalo, NY

13d•$21 - $34

About The Position

Overview: Completes a variety of the most complex duties related to the discharge of a retail loan or lines of credit once paid in full, using the appropriate software as required. Provides guidance and training to less experienced personnel on the most difficult transactions. Primary Responsibilities: Work with document custodians to obtain documents. Create, review, execute, notarize and witness discharge documents and file them at the appropriate county clerk's office within state prescribed timeframes. Resolve return loan issues from offshore team. Identify and communicate trends of issues and rejections with offshore and onshore teams; provide training for the offshore team. Complete regular department reporting. Maintain compliance timeframes for discharge requirements. Assist with resolution of unrecorded documents. Work with business partners to resolve recording issues. Pay vendor invoices as required. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The Retail Lien Release Standard Processing team manages all documents required for the discharge process for Residential Mortgage and Home Equity business lines, and including updating customer address information when correspondence is received, mailing all releases to the county, returning key documents to customers and confirming recording information on recorded documents. County-specific cover sheets are generated as required. This process is heavily regulated and state and investor guidelines must be strictly followed.

Requirements

Associates degree and a minimum of 1 year work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year work experience
Notary Public or achievement of Notary Public within 1 year of start date in the role

Nice To Haves

Bachelor's degree
Minimum of 3 years’ relevant work experience

Responsibilities

Work with document custodians to obtain documents.
Create, review, execute, notarize and witness discharge documents and file them at the appropriate county clerk's office within state prescribed timeframes.
Resolve return loan issues from offshore team.
Identify and communicate trends of issues and rejections with offshore and onshore teams; provide training for the offshore team.
Complete regular department reporting.
Maintain compliance timeframes for discharge requirements.
Assist with resolution of unrecorded documents.
Work with business partners to resolve recording issues.
Pay vendor invoices as required.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

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