Banking Services Operations Associate II - Lockbox Processor (Onsite - Baltimore, MD)

M&T Bank•Baltimore, MD

2d•Onsite

About The Position

This role involves preparing and processing payments for Lockbox customers according to account specifications. Key responsibilities include opening and preparing deposits, keying deposit batch information into the Lockbox application, capturing check and document images using high-speed imaging equipment, and completing data entry based on customer-specific instructions. The associate will also complete check keying for dollar amounts and MICR line information, process credit card transactions using a merchant services application, and review and prepare completed deposits for return to customers. Additionally, the role requires preparing, balancing, and sending customer data transmissions. The successful candidate must understand and adhere to the Company’s risk and regulatory standards, policies, and controls, identify and escalate risk-related issues, promote an inclusive environment, and maintain M&T internal control standards, including implementing audit points and addressing issues raised by regulators.

Requirements

Minimum of a High School diploma or equivalent (GED)
minimum of 1 year general work experience

Responsibilities

Open and prepare deposits for processing using customer specific documented instructions.
Key deposit batch information into Lockbox application.
Capture check and document images utilizing high-speed imaging equipment.
Complete data entry based on customer specific documented instructions.
Complete check keying including dollar amounts and MICR line information.
Process credit card transactions utilizing merchant services application.
Review and prepare completed deposits for return to customer.
Prepare, balance and send customer data transmissions.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.