Banking Services Operations Associate I - IPDS Records

M&T Bank • Amherst, NY

11d • Onsite

About The Position

This role is responsible for processing outgoing mail and performing a high-level quality review. The associate will transmit faxes to external customers, complete the closing of requests for statements and source within TRA, and respond to routine requests. It is essential to understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. The role also involves identifying risk-related issues needing escalation to management, promoting an environment that supports belonging and reflects the M&T Bank brand, and maintaining M&T internal control standards, including timely implementation of internal and external audit points and any issues raised by external regulators. Other related duties as assigned.

Requirements

• High School diploma or equivalent (GED)
• Minimum of 1 years’ work experience
• Minimum of 1 years’ bank or clerical experience
• Proven data entry skills
• Proven personal computer skills

Responsibilities

• Process outgoing mail and complete a high-level quality review.
• Transmit faxes to external customers.
• Complete closing of requests for statements and source within TRA.
• Respond to routine requests.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED