Banking Services Operations Analyst

ESL Federal Credit Union•City of Rochester, NY

9d•$80,454 - $101,426•Hybrid

About The Position

This position is accountable to provide effective analysis, reporting, and support for Fraud and Loan & Deposit Operations. It represents Fraud and Loan & Deposit Operations on corporate projects, leads local projects, and coordinates process improvements. This position supports the preparation of expense budget across Fraud and Loan & Deposit Operations teams, as well as assists in variance analysis, and headcount modeling.

Requirements

Bachelor's degree or 4 years of directly related experience in analysis, planning and execution.
Minimum 3 years financial industry experience
Minimum 3 years experience in discipline requiring analysis, planning and execution
Excellent analytical, communication, and presentation skills
Proven ability to gather, review and analyze data summarizing into clear analysis and actionable findings
Experience with process improvement methodologies and tools such as Six Sigma
Demonstrated ability to think critically, work independently with minimal direction, and effectively handle multiple tasks and competing priorities
Strong PC skills (Microsoft Excel, Word, PowerPoint)
Proven ability to partner and collaborate with all stakeholders

Nice To Haves

Bachelor's degree in a Business related discipline
Minimum 5 years’ financial industry experience
In-depth knowledge of ESL Retail operations, procedures, and systems
Project management experience

Responsibilities

Lead the design and delivery of repeatable analysis and reporting that combine data sources across various data systems and structures to provide stakeholders the most up to date data needed to perform their jobs effectively
Act as liaison with the Business Intelligence team to leverage organizational tools to support reporting needs
Develop and maintain subject matter expertise for data relevant to Fraud and Loan & Deposit Operations
Collaborate with internal partners to better leverage existing systems and databases to drive new and critical analysis in support of strategic decision making
Provide analytical support for efforts aimed at process improvements and organizational changes working with SME’s to create presentations and facilitate stakeholder meetings
Provide leadership for processes under the control of Fraud and Loan & Deposit Operations
Conduct research and uses data analytics to develop recommendations, communicate, and execute recommendations working collaboratively with team managers and stakeholders
Ensure departmental desktop manuals are kept up to date and meet regulatory requirements.
Forecast annual volumes for Fraud and Loan & Deposit Operations for items that are not produced by Product Management team
Monitor actual volumes on a regular basis and highlight significant changes in trends
Interpret critical changes to key performance indicators
Support Business Unit cost center managers in the preparation the annual budget. Includes coordination of automated calculations with Accounting team and managing cost center/general ledger account structure with Accounting. Make recommendations to bring consistency in budgeting methodologies where appropriate across Fraud and Loan & Deposit Operations
Support Business Unit cost center managers in analysis of quarterly variances to AOP
Present consolidated annual budget data and quarterly variance reporting to VP Loan & Deposit Operations and SVP Operations
Support Business Unit cost center managers in developing staffing models
Update staffing models by coordinating time studies
Identify impacts or changes to activity times and make staffing recommendations as needed
Represent Fraud and Loan & Deposit Operations on corporate projects
Leads local projects
Deliver projects on time and within budget