Banking Service Technician II

Convergint•Bethel, CT

1d•$52,736 - $76,426•Onsite

About The Position

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician II to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking security equipment including security camera, access control, and alarm systems, banking drive-up equipment, vaults, safe deposit boxes, ATMs and more. Must have effective verbal, written, and interpersonal communication skills. As a Banking Service Technician II, you are part of a dynamic team that allows you to grow as Convergint grows. For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Requirements

Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to the remote system.
Solid knowledge of mechanical and electrical systems.
Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer.
Strong communication skills both oral and written.
Adaptability – Responds effectively to changes in situations or information.
High School/GED or equivalent experience
5-7 years in electronic security industry
Previous construction experience including some level of electrical or a low voltage background
CT Journeyman / Low Voltage License
RI alarm system license

Nice To Haves

Relevant trade designation (e.g. Electrician)
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
Experience with Axis / Bosch / DMP / Lenel / Software House
Certifications & Licenses: Project Management Institute (PMI); industry-specific certifications and/or

Responsibilities

Installs equipment and services/supports existing customers by responding to service calls.
Drive-up Specialists install, repair, rebuild, and service remote drive-up systems, audio, and video equipment.
Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry.
Electronics Specialists provide support for a variety of electrical and electronics projects.
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects.
Repairs or replaces damaged components of remote units.
Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Performs preventative maintenance as needed.
Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
Handles moderately complex installations for remote units such as alert systems.
Installs new units with final connections, testing, and training.
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturer's specifications.
Estimates cost, time, and materials for replacement equipment.
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures.
Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company.
May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
Keeps up-to-date and informed on all company policies.
Presents a professional image of Convergint at all times in appearance and behavior.
Performs other duties and responsibilities as requested or required.