Banking Relationship Specialist

Farmers and Merchants Bank of Long Beach•Laguna Beach, CA

7d•$21 - $38•Hybrid

About The Position

The Banking Relationship Specialist is the first point of contact for customers and plays a key role in setting the tone for service and sales at the branch level. This role requires maintaining a professional image and adhering to standard operational, service, and sales processes. The specialist will utilize a sales roadmap to conduct needs analyses, recommend appropriate solutions, cross-sell bank products and services, and deliver an exceptional customer experience.

Requirements

Clear understanding of the English Language (Spoken & Written)
Basic Mathematics Skills
Customer Service Skills
Business Development Skills
Basic Sales Skills
Critical Thinking, Judgment & Problem Solving Skills
Ability to actively listen & learn.
Ability to use oral communication techniques to sell products or services
Ability to respectfully communicate with Supervisors and Co-workers
Ability to effectively deal with unpleasant, angry or discourteous people
Professional business attire
High School Diploma or equivalent required
Compliance with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.
Elevate suspicious activity to supervisory staff and/or BSA department.
Completes compliance and other technical training workshops as assigned.

Nice To Haves

1-2 years of teller experience
4+ years of New Accounts/Sales Experience
Knowledge of Regulation CC
Knowledge of Regulation DD
Knowledge of Regulation E (EFT) Overview
Knowledge of Regulation BB (CRA) Overview
Knowledge of Regulation B (ECOA) Overview
Knowledge of Regulation C (HMDA) Overview
Knowledge of Regulation X (RESPA) Overview
Knowledge of Regulation Z (Truth in Lending) Overview
Knowledge of Bank Secrecy Act
Knowledge of FDIC Insurance
Knowledge of Privacy Laws
Knowledge of Teller Operations and Procedure
Knowledge of Complaint Documentation Policy

Responsibilities

Consult with clients and prospects about their financial goals and needs, and identify and promote F&M products and services to best meet those needs.
Actively cross-sell bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.
Address and resolve customer concerns and questions both in person and via telephone pertaining to account activity and perform customer research.
Review customers? accounts and answer customers? questions both in person and via telephone pertaining to account activity and perform customer research.
Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
Explain bank procedures and requirements, prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem solving skills.
Support new marketing campaigns and product launches.
Quote rates, terms and fees on bank products and services.
Collect and review all account documentation and assume responsibility for its proper completion.
Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.
Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.
Perform outbound client contact to establish and build relationships.