Banking Relationship Specialist (Senior Relationship Banker)

Bank OZK•Hot Springs, AR

48d•Onsite

About The Position

Founded on a legacy of more than 120 years in banking, Bank OZK is nationally recognized as an industry leader in financial services, combining exceptional service with innovative technologies to deliver smart solutions to clients across the country. The bank invests in small businesses, fuels local economies, and changes skylines in major cities. This role is about fostering careers, supported by an exceptional team and a comprehensive benefits package. The Banking Relationship Specialist is responsible for providing sales leadership and coaching to team members, utilizing knowledge of banking products and services to build professional relationships with customers and prospects, and engaging in meaningful conversations regarding their financial needs and goals. The specialist will promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

Requirements

Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)
Knowledge of bank policies and procedures
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition
Ability to demonstrate confidence and act as a trusted advisor.
Ability to communicate effectively both verbally and in writing
Ability to demonstrate team player approach, capable of thriving in a continually changing environment
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail
Ability to work without close supervision
Ability to maintain confidentiality
Ability to follow policy and procedure including safety and security procedures
Ability to travel to other work locations (e.g., training, staffing shortages), as needed
Skill in using computer and Microsoft Office applications necessary to perform essential job functions
High school diploma or equivalent required
1+ year retail customer service and/or sales experience required
Knowledge of business and consumer products required
NMLS, or successful completion of NMLS process within 30 days of hire, required

Nice To Haves

Bachelor’s degree preferred
Knowledge of, experience with and ability to explain bank products, online banking, mobile banking applications, banking cards, etc. preferred
Proven ability to achieve sales goals and financial targets preferred
Experience in a leadership and/or coaching role strongly preferred

Responsibilities

Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
Open and service deposit accounts, including complex business accounts.
Originate a consumer loan portfolio.
Conduct outbound business development and community involvement activities.
Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.
Proactively serve as a role model for banking center team members and coach relationship-building activities.
Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
Provide backup and assistance to other retail banking roles and locations, as necessary.
Model and champion the Bank’s standards for exceptional customer service.
Enthusiastically support the bank’s values and mission.
Display a high degree of integrity, trustworthiness, and professionalism at all times.
Actively promote teamwork, leading by example and taking initiative to assist others.
Complete all essential training timely.
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.
Maintain consistently good punctuality and attendance to work.
Adhere to all Bank policies, procedures, and guidelines.