Banking Payment Operations Specialist

Newtek One • Wilmington, NC

1d

About The Position

Newtek Bank, N.A. is seeking a Payment Operations Specialist to support the daily execution of payment processing activities across ACH, wires, debit cards, checks, and emerging payment channels. This role focuses on transaction processing, accuracy, and compliance with bank policies and network rules. The Specialist works under general supervision and collaborates with internal teams to resolve payment-related inquiries while developing foundational knowledge of payment operations.

Requirements

• Basic understanding of banking operations and payment processing (ACH, wire, debit card preferred).
• Strong attention to detail and organizational skills.
• Ability to follow established procedures and escalate issues appropriately.
• Effective verbal and written communication skills.
• Ability to work in a team-oriented environment.
• Strong time management skills with the ability to prioritize tasks.
• Comfortable working independently under general supervision in a structured, deadline driven environment.
• Willingness to learn and develop knowledge of payment systems and regulations.
• Basic proficiency with banking systems and standard office software.

Nice To Haves

• Associate or bachelor's degree in business, finance, accounting, or related field preferred.
• 1 to 2 years of experience in banking or financial services preferred.
• Interest in pursuing AAP (Accredited ACH Professional) or similar certifications is a plus.
• Prior internship or support experience in banking or operations is helpful but not required.
• Exposure to deposit operations, reconciliation, and/or transaction processing is a plus.

Responsibilities

• Assist with daily transaction processing and exception handling for check, ACH, wire, Zelle, Instant Payments, and debit card transactions in accordance with established procedures.
• Verify transaction details for accuracy and escalate discrepancies as needed.
• Assist in processing check-related functions, reviewing ACH files, notifications of change (NOCs), returns, and Written Statements of Unauthorized Debit (WSUDs) under supervision.
• Research and assist in resolving payment-related exceptions and adjustments.
• Perform basic reconciliation and tracking of payment transactions and accounts.
• Assist with domestic and international wire processing.
• Support debit card and ATM operations, including card issuance, replacements, account maintenance, dispute monitoring, and ATM balancing and reconciliation.
• Work closely with internal teams (Customer Service, Accounting, IT) to address basic payment inquiries.
• Follow bank policies, procedures, and regulatory requirements to ensure compliance.
• Participate in training programs to build knowledge of payment systems, rules, and risk management.
• Participate in assigned rotational schedules or processing coverage as required to support daily operations.

Benefits

• NewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree