Banking Operations Support Manager - Remote in footprint

Zions Bancorporation • Midvale, UT

11d • Remote

About The Position

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities. ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business. Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great. We are accepting applications for a Banking Operations Support Manager to be remote in the footprint.

Requirements

• Requires a bachelor’s degree in business, finance or a related field and 2+ years of experience in banking/finance industry, banking operations, policies, procedures and processes or other directly related experience.
• Supervisory experience required.
• A combination of education and experience may meet requirements.
• Working knowledge of the banking industry, branch banking operations, processes and procedures and systems.
• Ability to execute initiatives.
• Strong attention to detail.
• Ability to deal effectively with people in various job capacities.
• Ability to train, coach and advise branch/department staff.
• Solid analysis, problem resolution and communication skills, both verbal and written.
• Solid leadership and customer relation skills.
• Working knowledge of project management techniques and practices.
• Ability to train staff, set goals and maintain high quality work standards.

Responsibilities

• Manage and oversee the strategy and direction for the Enterprise Knowledge system, including the management of staff.
• Authority concerning staffing, performance evaluations, promotions, salary recommendations and terminations.
• Assist with the development of new procedures and tools to solve unique operational situations.
• Lead the implementation and roadmap of the Enterprise Knowledge system and establish KPIs to ensure program effectiveness.
• Partner with organization stakeholders to expand usage and Enterprise Knowledge system offerings.
• Oversight of content onboarding and new feature requests.
• Maintains standards and governance for the Enterprise Knowledge system, including the Enterprise Knowledge system style guide standards for the writing, formatting, and design of documents/content pages published in the Enterprise Knowledge system.
• User Experience (UX) - Establish the standard for the user interaction to Enterprise Knowledge system content through user testing research.
• Ensure UX design meets industry standards, and a set of best practices are identified and documented for content writing.
• Optimization of Enterprise Knowledge system experience including the oversite of AI integration with the Enterprise Knowledge system.
• Ensures compliance with governance policies, information architecture and other organizational policies.
• Monitor trends on knowledge management including process, technology, and culture.
• Identify methods that support service strategy and vision.
• Perform other duties as needed.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training
• Paid Time Off (PTO)
• 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match
• Profit Sharing
• competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Manager