Banking Lockbox Processor

KeyBank•Cincinnati, OH

3h•Hybrid

About The Position

This role is responsible for moderate operational and/or administrative work, administering moderate procedures, analysis, tasks, and reporting. It involves filing, recording, processing, servicing, and organizing documentation associated with a product or process. The role requires reviewing and ensuring proper documentation or procedures are used for moderate activities. It covers a combination of staff within areas such as credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance, and encompasses a broad range of responsibilities and duties. The position involves identifying and resolving moderate issues by following established guidelines, referring more complex problems to a Senior level or supervisor, and potentially providing service for moderate complex billing inquiries, service requests, suggestions, and complaints from customers. Individuals are expected to use some independence of thought but to refer more complex problems to supervisors or other experts, while contributing to workflow or process change and redesign, and forming a strong basic understanding of the specific product or process. Accountable for regular reporting and analysis requests, this role typically covers a broad range of responsibilities rather than focusing on one specific role. It recommends and implements programs to solve routine issues and is fully proficient in duties while working under moderate to limited supervision. Other duties may be assigned.

Requirements

Minimum 1 year of experience in operations role
High School Diploma or GED equivalent.
Works well with others in a fully developed work team environment
Open minded and adaptable to new ideas in a changing environment
Excellent customer service skills
Proven excellent verbal/written communication and interpersonal skills
Demonstrated leadership skills
Ability to work under pressure and meet deadlines
Analytical, research and problem resolution skills
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Comfortable navigating multiple computer systems and applications
Proficient in Microsoft Office applications
Intermediate understanding of accounting principles
Intermediate understanding of banking policies, procedures, government regulations
Intermediate understanding of loan documentation
Proven ability to handle all monetary/ processing functions independently
Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
Moderate knowledge of banking policies, procedures and governmental regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Proven ability to handle high transaction volumes accurately
Ability to meet production goals
Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
Ability to work with minimal supervision in decision making
Exceptional attention to detail.

Nice To Haves

College degree preferred

Responsibilities

Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor.
May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
Accountable for regular reporting and analysis requests
Recommends and implements programs to solve routine issues
May train or assist in training new staff