Banking Deposit Operations Specialist - Onsite, Pueblo, CO

PB&T Bank•Pueblo, CO

3d•$18 - $22•Onsite

About The Position

PB&T Bank has been fulfilling financial needs and exceeding our customers' expectations since 1889. We are a full-service bank, providing products and services for individuals and small businesses, specializing in commercial and construction lending. Over the years, PB&T Bank has remained independently owned and operated, allowing for a personal banking experience. Our customers know they can count on PB&T Bank for excellent products and exceptional customer service. Our Signature Banking culture is the highest level of customer service each customer receives from us. Signature Banking means we take ownership to resolve the needs of internal and external customers and ensure follow-up, which in turn builds relationships. We put customers at ease knowing we have completed transactions by exceeding their expectations. PB&T Bank employees take pride and responsibility by placing their signature on all accomplished work. We are seeking employees that care about customers and are interested in continuous improvement and have a growth mindset, and who enjoy the idea of being a representative of the bank in your community. This position is responsible for providing excellent customer service to internal and external customers being able to perform the following duties:

Requirements

Telephone etiquette
Principles of banking
Knowledge of deposit compliance regulations
Ability to communicate effectively, both orally and in writing with co-workers, and customers and vendors
Strong interpersonal skills with employees, customers and venders
Data input and 10-key skills.
Ability to build strong working relationships, internal and external to the organization.
Ability to be a flexible team player and work successfully in a changing environment
Reasoning, calculating.
Successful completion of High School Diploma or G.E.D. Certificate.

Nice To Haves

Preferred one year of customer service experience or related training.

Responsibilities

Comply with requirements of Signature Banking
Accurate data entry of maintenance performed on all deposit accounts on the system
Provide phone support to internal and external customers by answering questions and resolving problems
Provide support to the online banking, online bill pay, telephone banking, mobile phone banking and related systems
Process customers requests according to established policies and procedures
Provide timely feedback to your supervisor regarding service and/or product failures or customer concerns
Process Bankcard disputes, fraud monitoring and risk mitigation
Process exception items for all deposit accounts and return deposited items in a timely manner
Process adjustment from the Federal Reserve Bank
Process reclamations received from the US Treasury
Process teller and customer transactions from all sources, prepare cash letter to be sent to their final destinations. Initiate and monitor end-of-day processing for the entire Bank
Retrieve and transmit daily work to and from appropriate end points
Process customers requests for wire transfer of funds
Reconcile official checks and process verification of deposits
Review of data entry work from the day before
Review of data entry, legal documents and associated items to ensure all compliance requirements are met
Ability to perform all duties and responsibilities in a timely and effective manner in accordance with policies, guidelines to achieve the overall objectives of the position
Regular predictable absences
Perform other duties and responsibilities as assigned