Banking Customer Service Representative - Onsite

Teleperformance•North Lauderdale, FL

18h•Onsite

About The Position

This position will be located on-site in North Lauderdale, Florida. As a Banking Customer Support Expert, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Requirements

High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently

Nice To Haves

IT/Network certifications/degrees preferred

Responsibilities

Find innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.