Banking Consultant (Kapiolani)

First Hawaiian Bank • Honolulu, HI

4d • $20 - $24 • Onsite

About The Position

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Kapiolani Branch. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Requirements

• Associate’s degree in a business-related field or equivalent work experience; or High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team

Responsibilities

• Delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs
• Demonstrating our digital banking options
• Fulfilling customers’ day-to-day transactional needs
• Advising customers on the full range of financial products and services available to suit their financial needs
• Identifying referral opportunities to a subject matter expert or appropriate relationship banker

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree