Banking Consultant (Liliha)

First Hawaiian Bank•Honolulu, HI

8d•$20 - $24•Onsite

About The Position

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Liliha Branch. This role involves delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating digital banking options, fulfilling transactional needs, and advising on financial products and services. The position also includes identifying referral opportunities to subject matter experts or relationship bankers.

Requirements

Associate’s degree in a business-related field or equivalent work experience; or High school diploma or equivalent and 2 years’ experience in a sales and service environment required
Retail / branch banking experience in operations and sales or similar experience within the financial services industry
Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
Must project a welcoming presence when interacting with customers
Strong verbal, written, and interpersonal communication skills
Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
Detail oriented with excellent follow-through
Agile and resourceful as it relates to working in a fast-paced changing environment
Upbeat and positive, growth mindset, and quick learner
Strategic thinker with the ability to work both independently and as part of a larger team

Responsibilities

Deliver an exceptional in-branch customer service experience
Proactively engage with customers to identify needs
Demonstrate digital banking options
Fulfill customers’ day-to-day transactional needs
Advise customers on the full range of financial products and services
Identify referral opportunities to a subject matter expert or appropriate relationship banker