Banking Centers Operations Specialist

Banesco USA

1d • Hybrid

About The Position

Banesco USA is seeking a Banking Centers Operations Specialist for our Banking Center Operations unit.

Requirements

• Education: Bachelor's degree in Business Administration preferred or equivalent experience.
• Experience: Three (3) years of experience in Retail banking and managerial role or equivalent experience.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy and the ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Strong customer service skills, ensuring satisfaction of both internal and external customers.
• Advance knowledge in branch operation activities, terminology and products and services.
• Knowledge of selling and cross-selling techniques to provide customers with the bank's products and services.
• Advance knowledge of related State and Federal banking compliance regulations and operational policies.
• Strong problem solving and analytical skills make determination to provide customers with solutions.

Responsibilities

• Conducts regular on-site operational reviews and detailed process reviews to ensure adherence to policies, regulations, and efficiency.
• Assists with internal/external audits, ensuring compliance readiness.
• Performs monthly reviews of various branch logs (vault, ATM, mail and courier deposits, teller, safe deposit boxes), consignment audits (temporary checks, cashier checks, debit card, and interest checks), and alarm system checks.
• Conducts monthly/surprise audits of tellers and vaults.
• Performs quarterly/annual reviews of security measures (All-Clear, Bait Money, Record Retention).
• Reviews and processes daily reports (e.g., morning reports, new accounts, CTR).
• Gathers and analyzes data to support review findings and identify trends.
• Prepares clear reports summarizing findings and recommendations for improvements.
• Documents control weaknesses and risks and works with staff to implement corrective actions.
• Tracks and monitors implementation of recommendations.
• Proactively identifies and addresses operational gaps, developing solutions.
• Acts as a key liaison between banking centers and internal departments, facilitating communication and meetings to resolve operational concerns.
• Provides ongoing support to other bank areas.
• Coordinates new account reviews and ensures timely completion of quality control requests.
• Completes assigned projects and annual training.
• Responsible for completing annual training programs assigned.
• Perform other assigned functions and/or duties.

Benefits

• Competitive base salary.
• Paid time off.
• Hybrid schedule.
• 401k with employer match.
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision.
• Life Insurance.
• Supplemental Insurances.
• Short-Term & Long-Term Disability Benefits.
• Free parking.
• On-site Cafeteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees