Banking Ops Specialist II (Wire Operations)

EverBank • Jacksonville, FL

5h

About The Position

The Wire Operations Specialist is responsible for processing, handling, and
managing wire transfer requests, ensuring accuracy and compliance with
applicable regulations, internal bank policies, and department procedures while
providing customer focused service meeting established department standards.
Working under moderate to low supervision, this job supports other banking
professionals to ensure that critical tasks are completed on time.

Requirements

• High School Preferred
• No Experience Required; 2+ Years Preferred

Nice To Haves

• 2 years of experience working as a Banking Specialist
• Working knowledge of wire operations; processing domestic and international wires

Responsibilities

• Accurately processes incoming and outgoing domestic wire transfers. Ensures all necessary information and documentation for wire transfers are complete and accurate, including account numbers, beneficiary details, and payment instructions.
• Adheres to bank policies and regulatory requirements related to wire transfers.
• Provides exceptional customer service by addressing inquiries and resolving issues related to wire transfers promptly and professionally.
• Maintains detailed records of wire transfer transactions, ensuring they are updated and stored correctly.
• Monitors wire transfer transactions for potentially fraudulent activity, OFAC sanctioned entities, other account hold issues and correctly handles payments escalation and exceptions handling per applicable policies and procedures.
• Conducts effective and courteous communication with peers, business partners, and management.
• Works closely with other departments, such as compliance, risk management, and customer service, to ensure seamless wire transfer operations.
• Supports user acceptance testing (UAT), audit responses, and other ad hoc requests.
• Supports training of newer team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED