Banking Center Specialist

F & M Bank•Warrenton, VA

11h•$60,000 - $75,000•Onsite

About The Position

The Banking Center Specialist is responsible for providing superior customer service meeting a variety of customers’ needs. This position will perform teller transactions, account opening duties, consumer lending, mortgage loan duties, and provide additional administrative support as necessary. The role involves greeting and welcoming customers, answering phones, maintaining knowledge of banking products and services, and identifying opportunities to promote new products. Key responsibilities include conducting teller transactions, opening accounts, balancing cash drawers, preparing monies for shipment, performing consumer lending duties, and assisting with mortgage loans. The position also requires performing clerical and administrative duties, ensuring the safety of confidential documents, and maintaining regular attendance. Bank-wide expectations include staying current with F&M products and policies, maintaining organized files and a neat work area, protecting customer information, displaying a positive and professional attitude, leading by example, participating in community events, and pursuing personal development opportunities.

Requirements

Excellent interpersonal skills to relate to all audiences with the ability to manage sensitive and confidential information.
Excellent organizational skills and attention to detail.
Proficient pc skills to include MS Office products.
Excellent verbal and written communication skills.
Excellent math skills.
Ability to prioritize and meet deadlines.
Ability to handle multiple priorities under time constraints.
Ability to work independently with limited supervision.
High School diploma or equivalent
A minimum of three years related experience or equivalent combination of education and experience.
Previous experience working directly with the public.
Notary or willing to obtain.
Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) or ability to become registered.

Nice To Haves

Associates Degree or equivalent from two-year college or technical/trade school.

Responsibilities

Greets and welcomes customers and potential customers directing them to appropriate bank staff.
Oversees and maintains waiting area, stocking necessary brochures and other items.
Answers incoming phone calls and transfers to appropriate bank staff if unable to assist them.
Maintains knowledge of banking products and services.
Answers customers’ questions and provides general information on banking products and services.
Identifies and pursues opportunities to promote/refer new banking products and services.
Conducts customers’ transactional needs including accepting deposits, loan payments, verifying cash and endorsements, and cashing checks within limits.
Opens or assists with opening consumer and commercial customer accounts.
Balances cash drawer and teller cash recycler (TCR) following Bank policy.
Prepares monies for shipment to Federal Reserve Bank and orders monies as necessary.
Performs consumer lending duties to include but not limited to evaluating applications, collecting information and additional documentation, authorizing or recommending approvals, processing, and closings ensuring compliance with Bank’s policies and procedures.
Provides assistance with mortgage loans to include but not limited to collecting information and additional documentation, processing draws, preparing documents in accordance with established regulations, policies, and secondary market guidelines as needed.
Performs clerical and administrative duties as needed.
Ensures the safety of all negotiables and confidential documents.
Maintains regular, reliable attendance.
Processes and distributes incoming mail and prepares outgoing mail.