Banking Center Senior Relationship Banker, Stratford, CT

Santander•Stratford, CT

7d•$40,500 - $68,000

About The Position

The Banking Center Senior Relationship Banker is responsible for helping achieve the Banking Center’s sales, service, operational, and growth goals. The role supports the Banking Center Manager with customer service, profit-and-loss management, operations, and employee development, and assumes responsibility for the Banking Center when the Manager is absent. The Senior Relationship Banker works with existing clients and prospects to deepen relationships, increase the bank’s share of wallet and market share, and deliver an exceptional client experience. The position processes routine banking transactions and prepares client information and applications for account opening. It supports sales and retention strategies, networks and prospects to build centers of influence, and uses lead-management tools to document activities. The role also helps complete audits and operational tasks, ensures compliance with applicable laws and bank policies, and mentors colleagues in sales and service practices. The position may require travel to Banking Centers within the region.

Requirements

High school diploma or GED required.
Three to four years of customer service and needs-based banking sales experience preferred.
Zero to two years of supervisory experience preferred.
Working knowledge of all bank products and services.
Keep current with systems used for branch transaction processing.
Strong customer service skills and the ability to support teamwork and create a positive working environment.
Ability to travel to various Banking Centers within the regions.
Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

Associate degree and/or bachelor’s degree.
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Assist the Banking Center Manager with sales, customer service, P&L management, operations, and employee development.
Assume responsibility for the Banking Center in the Manager’s absence and ensure an exceptional client experience.
Meet or exceed individual sales, service, and operations targets.
Process routine banking transactions accurately and prepare and compile client applications and information for account opening.
Network and prospect to build centers of influence, promote the bank brand, and create value.
Use lead-management tools and resources, such as Salesforce, to document activities.
Support client segmentation strategies and implement sales, retention, and other bank initiatives to support Banking Center growth and profitability.
Assist with required audits and operational standards.
Ensure compliance with federal and state laws and bank policies and procedures, and meet or exceed branch evaluation requirements.
Mentor and guide colleagues in sales and service processes by demonstrating leadership and modeling expected practices.
Travel to various Banking Centers within the regions as needed.