Banking Center Manager

First Horizon•Asheboro, NC

1d•Onsite

About The Position

This role is for a Banking Center Manager responsible for strategic leadership, sales and business development, client experience, team management, compliance and risk management, and operational efficiency. The manager will coach, lead, and manage the banking center team to ensure strategic initiatives are executed effectively, promote a positive work culture, and represent the company professionally in the local market. Key responsibilities include implementing sales processes, nurturing client relationships, collaborating with business partners, and driving business development. The manager must deliver excellent client experiences, recruit, train, and develop a high-performing team, and ensure compliance with bank regulations and risk management practices. Operational excellence, including controlling expenses, is also a critical aspect of the role. The position involves direct supervisory responsibilities, including hiring, training, performance management, and conflict resolution.

Requirements

Bachelor's degree (B. A.) from four-year college or university; or 5 -10 years related experience and/or training; or equivalent combination of education and experience.
Microsoft Office suite, Salesforce
Must meet the requirements of a background credit check.
Must comply with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations.
Must complete the DeGarmo Retail Behavioral Assessment to be considered for this position.

Nice To Haves

None required

Responsibilities

Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
Model and demonstrate First Horizon Bank (Firstpower) culture.
Promote a positive work culture by increasing and supporting associate engagement.
Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.
Implement and coach advice driven sales process.
Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
Establish and nurture relationships with key clients and partners to expand the client base.
Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.
Deliver excellent client experiences consistently and promptly resolve client issues effectively.
Recruit, train, develop, and retain a high-performing Retail banking center team.
Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
Provide regular coaching, feedback, and performance evaluations to banking center team members.
Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
Mentor less experienced Banking Center Managers.
Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
Implement effective risk management practices to minimize potential financial and operational risks.
Lead and manage operational excellence for the banking center.
Monitor operational metrics and implement improvements as needed.
Partner with Retail Operations team to address operational concerns.
Responsible for controlling operational and administrative expenses.
Other job-related duties and special duties as assigned.
Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.