Banking Center Manager

Core Bank • Omaha, NE

19h • Onsite

About The Position

The Banking Center Manager is responsible for translating the bank's relationship-banking strategy into consistent, high-quality execution at the local level. This role leads a banking center as both a business and a service platform — ensuring operational excellence, deep client relationships, and strong team performance. A banking center is not simply a place where transactions occur; it is a delivery engine for trust, service, and growth. The Banking Center Manager leads through presence and influence — coaching teams, embedding service standards, and ensuring that strategy shows up clearly and consistently in day-to-day client experiences. Success in this role requires equal fluency in people leadership, client advisory, business development, and operational risk management. At the Foundational level, the Banking Center Manager I leads a smaller or standard-size banking center. They apply the role confidently on routine matters and draw on guidance for its more complex, sensitive, or highly regulated dimensions while building consistency in day-to-day execution.

Requirements

• High school diploma or equivalent required.
• Two or more years of progressive retail banking experience, including customer relationship management.
• Working knowledge of banking products, services, and regulatory requirements.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Alignment with Core Bank's Purpose, Vision, and Values.
• Fosters an environment where team members feel safe to express ideas, take risks, and make mistakes; encourages open and honest communication.
• Actively mentors and develops every team member; provides regular feedback and support to help each person reach their full potential.
• Promotes collaboration and equality, values input from all levels, and leads by example alongside the team.
• Addresses concerns with senior managers rather than the team; maintains a positive, supportive demeanor; focuses on solutions.
• Models adaptive behavior, communicates through uncertainty, and guides the team through transitions with clarity and composure.
• Follows established controls and daily operating routines; completes required reviews, approvals, and documentation for routine activity; escalates exceptions or unfamiliar risk situations promptly.
• Builds a pipeline through consistent needs-based conversations, follow-up, and basic referral routines; connects clients to core deposit, loan, and treasury solutions and partners with specialists on more complex opportunities.
• Represents the center in routine community activities and builds local connections with guidance; identifies community opportunities that align to center goals and follows through on agreed commitments.
• Runs core center routines and task execution with support; monitors daily workflow, follows up on open items, and addresses routine obstacles before they affect clients or teammates.
• Understands center priorities and adjusts plans when common conditions change; uses available reporting and leader guidance to connect team actions to deposit, loan, service, and risk goals.
• Champions the service non-negotiables across the center and models high-touch service in routine client interactions; sets clear expectations for timely follow-up, professionalism, accuracy, and ownership; handles common client questions and concerns while seeking support on sensitive escalations, complex relationship recovery, or situations with higher risk to the client experience.

Nice To Haves

• Prior lead or supervisory experience (e.g., lead or senior Experience Expert, assistant manager, or comparable) preferred.
• Experience with core banking systems, teller platforms, CRM tools, and lending systems preferred.

Responsibilities

• Translate retail banking priorities into clear expectations, daily behaviors, and measurable outcomes at the banking-center level.
• Own overall performance of the banking center across growth, service quality, operational soundness, and team engagement.
• Establish and maintain an operating rhythm for planning, execution, coaching, and performance review.
• Lead, coach, and develop a relationship-focused team through clear standards, ongoing feedback, and consistent accountability.
• Build a culture of ownership, professionalism, and service excellence.
• Oversee hiring, onboarding, training, performance management, and disciplinary actions for direct reports.
• Ensure team members are confident in delivering needs-based, solution-based conversations aligned with client needs.
• Champion a consistent, high-touch client experience across all interactions — new relationships, servicing, and ongoing engagement.
• Serve as an escalation point for complex client needs and relationship management.
• Ensure onboarding, documentation, and compliance processes are executed accurately and efficiently.
• Represent the bank in the community, cultivating centers of influence and strengthening the bank's local presence.
• Drive deposit and loan growth through proactive outreach, networking, referrals, and community engagement.
• Partner with internal teams to generate referrals and coordinated client solutions.
• Grow existing relationships by identifying opportunities to deepen engagement and expand services.
• Hold the banking center accountable to defined sales and service goals aligned with organizational strategy.
• Ensure all banking-center operations are executed in compliance with policies, procedures, and regulatory requirements.
• Oversee daily retail operations, including new accounts, account servicing, teller activity, and consumer lending support.
• Conduct required internal audits (teller drawers, vault, negotiable items) and resolve discrepancies promptly.
• Manage NSF decisioning, collections activities, and risk escalation as required.
• Support audits, examinations, and ongoing compliance documentation.
• Regular attendance is required.
• Other activities, duties, or responsibilities that are required of the employee may be assigned.

Benefits

• Core Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED