Banking Center Manager

First US Bank•Knoxville, TN

1d•Onsite

About The Position

Responsible for maintaining an engaged, operationally sound, and high-performing team dedicated to improving the financial wellness of First US Bank customers. Oversees branch activities, manages employee performance, and provides guidance to ensure high-quality customer service. Responsible for business development of market area through proactive sales calls and networking to meet or exceed production goals. Performs additional duties as assigned.

Requirements

High school diploma or equivalent required
At least five years of previous retail banking experience required
Must have at least two years of previous supervisory experience with a financial services company
Minimum of one year previous business development experience required
Must be proficient in conducting teller transactions, opening new deposit accounts, and assisting customers through the loan application process.
Ability to manage, lead, and motivate teams to achieve desired results
Ability to handle multiple tasks in a fast-paced environment
Knowledge of financial institution operations and the ability to interpret and understand applicable regulations, policies, and procedures
Strong mathematical skills; ability to accurately balance transactions
Excellent communication skills, both written and oral
Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers
Ability to operate bank software programs and standard office equipment; proficient typing skills

Nice To Haves

Bachelor’s degree with courses in accounting, business, or finance strongly preferred

Responsibilities

Manage banking center team members, supervise day-to-day operations of banking center, and grow branch customer base while ensuring safety, operational soundness, and superior service levels.
Foster a culture that enables team members to deliver an exceptional client experience; Proactively coach team members in prospecting and building client relationships; Ensure adherence to all applicable policies, procedures, and regulatory requirements; Conduct regular team meetings to build job proficiency and product knowledge, review goals and expectations, and recognize areas of success and opportunities for development.
Train, develop, and motivate assigned staff; Complete and conduct performance appraisals; Resolve personnel issues at branch level.
Plan and assign team schedules; Ensure appropriate staffing levels and productivity; Manage and control branch expenditures; Ensure branch financial objectives and customer service standards are met.
Represent First US Bank in community organizations and activities to increase the bank’s outreach and foster relationships for future business development opportunities; Generate new banking relationships through calling efforts; Expand existing relationships through proactive identification of customer needs; Maintain customer satisfaction by building rapport and providing high quality personalized service.
Collaborate with commercial banking and treasury management partners to create a seamless customer experience to fulfill financial needs through lending groups, treasury solutions, and other offerings.
Serve as Loan Officer for retail consumer and small business loans within approved lending authority; Monitor, manage, and service loans within branch portfolio; Refer loans to Commercial lending team as appropriate.
Open new consumer and business deposit accounts, process customer transactions, and perform daily branch operation tasks when needed.
Ensure all audit and security policies and procedures are followed; Prepare required branch assessment reports; Adhere to established policies and procedures; Maintain security and confidentiality of customer information; Demonstrate sound judgment within established limits.
Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs.
Participates in training new teammates as needed.
Perform additional duties as assigned.