Banking Center Manager

Red River Bank•Lafayette, LA

3d•Onsite

About The Position

Efficiently and effectively manage all aspects of branch operations by performing the following duties personally or through subordinates. This role involves exercising administrative control over the functions of the Banking Center, including the implementation of policies, procedures, and objectives. The manager will oversee auditing procedures to ensure consistency, maintain security controls to protect the facility, and evaluate employee performance with ongoing coaching and education. Key responsibilities also include overseeing building relationship performance, developing and managing loan and deposit portfolios, promoting business, attending to existing customers, maintaining credit records, and ensuring customer service standards are met. The role requires active engagement with customers and community organizations to generate new business and resolve customer issues, while strictly complying with banking regulations and company policies.

Requirements

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Knowledge of spreadsheet and word processing software.
Ability to make decisions; Exhibits sound and accurate judgment.
Supports and explains reasoning for decisions.
Includes appropriate people in decision-making process.
Makes timely decisions.
Sets and achieves challenging goals.
Prioritizes and plans work activities; Uses time efficiently.
Reacts well under pressure.
Demonstrates accuracy and thoroughness.
Observes safety and security procedures.
Manages difficult or emotional customer situations; Responds promptly to customer needs.
Maintains confidentiality.
Comply with all applicable banking regulations, including Bank Secrecy Act.
Follows Red River Bank policies and procedures.
Attends or completes all required training.

Responsibilities

Exercise administrative control over functions of Banking Center including implementation of policies, procedures, and objectives.
Oversee auditing procedures for Banking Center to ensure consistency in procedures.
Maintain security controls of Banking Center to protect facilities against criminal and fraudulent activity and unnecessary risk or exposure.
Evaluate performance of employees on a monthly basis and participate with coaching of employees in areas that need improvement.
Ensure Banking Center employees receive ongoing education to stay updated on policies, procedures, systems and products.
Oversee Building Relationship performance.
Develop and manage loan portfolio of consumer/light commercial account.
Develop and manage deposit portfolio.
Promote additional business and attend to existing customers.
Maintain accurate credit records, reviewing collateral documentation and the servicing of collateral or supporting loan agreements.
Ensure customer service standards are being met.
Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
Talk to customers to resolve account problems.
Comply with all applicable banking regulations, including Bank Secrecy Act.
Follows Red River Bank policies and procedures.
Attends or completes all required training.
Directly supervises 2 - 10 Banking Center employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.