Banking Center Manager

MVB Bank • Reston, VA

12d

About The Position

As a Banking Center Manager, you will drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, and supports exceptional performance. The manager coaches and leads the relationship building efforts of existing clients and new clients to include superior customer experiences through all touchpoints. The manager ensures efficient operations of a full-service banking center and ensures proper training and development of the staff. From an operational standpoint this position provides oversight to ensure all established policies, procedures, and security measures are followed within their assigned branch/es. Outside business development is encouraged and will help ensure a successful branch scorecard.

Requirements

• High school diploma or equivalent
• 5+ years of operational experience within a fast-paced environment to include but not limited to cash handling, customer service, sales, etc.
• 5+ years of management experience with a focus on financial services and goal driven sales
• Outstanding oral and written communication skills

Responsibilities

• High-caliber leadership, mentoring, and coaching skills in sales, service, operational efficiency, risk applications and internal control which meets bank objectives for designated location.
• Foster and demonstrate a culture within branch in which quality and continuous improvement on all performance accountabilities are understood and utilized.
• Be the subject matter expert for all processes within the assigned branch and possess the ability to perform these functions as needed.
• Oversee and/or perform on the job training for RBI and RBII roles.
• Expert on sophisticated product lines such as commercial clients, ICS, Public Funds, and treasury clients. Ability to mentor and lead the branch staff to ensure these clients are Onboarded and serviced seamlessly.
• Manage and be competent with the systems and equipment used within the banking center to assist clients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Manage the staffing level at the designated location.
• Assist banking center with obtaining and/or granting approvals with respect to NSF processing and customer reach out for items that need to be decisioned. Possess the ability to process NSF if needed.
• Coach to monthly findings of operational issues identified within the banking center.
• Conduct formal coaching sessions with direct reports on a routine basis to ensure growth and client satisfaction.
• Adhere to, mentor, and monitor team members in bank security, compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies.
• Manage, communicate, and coach the branch staff on overall company objectives as well as individual departmental objectives using items such as reporting, dashboards, and incentive model. Guide the team with improvements and project plan to achieve stated objectives.
• Promote an atmosphere of collaboration across departmental areas to encourage teamwork across business lines as well as maintaining a positive work environment between different departments within the bank.
• Enthusiastically engaged in training and learning opportunities to improve bank processes and personal understanding of position and future goals.
• Create a supportive team perspective across all positions within the banking center.
• Manage the branch team on operating within guidelines for cash balancing and error resolution. Ensure any issues with cash balancing or error resolution are cleared up and reported on in a timely manner.
• Support, assist, and foster compliance of the operations team with any operational duties for assigned branch(es).
• Demonstrate and manage the branch team to ensure consistent adherence to MVB Core
• Lead the branch team by actively engaging in community relations events/activities and encourage active participation by the team in these events.
• Maintain professionalism with clients at every touchpoint.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED