Banking Center Manager - Hicksville

WesBanco Bank, Inc.•Hicksville, OH

3d•Onsite

About The Position

The Banking Center Manager (BCM) is responsible for leading relationship-building efforts, ensuring the efficient operations of a full-service banking center, and guaranteeing the proper training and development of staff to provide excellent customer service. This role directs the overall sales and service initiatives of the location, takes a proactive role in customer interaction (including in-person meetings at the branch and at the customer's location), and works closely with business partners to service existing and prospective customers. The BCM is expected to spend significant time conducting outside sales efforts targeting business and retail customers, centers of influence, and participating in community service opportunities. From an operational standpoint, the BCM provides oversight to ensure adherence to all established policies, procedures, and security measures. Responsibilities also include assisting in hiring, supervising, training, and coaching staff to achieve the Bank's service, sales, and operational objectives.

Requirements

High school diploma required.
Supervisory or proven leadership experience required.
Banking, cash handling, sales, and customer service experience or equivalent combination of at least two years of related experience.
Must be available to work all hours of operations.
Ability to lift and carry up to 25 lbs.
Required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire.
Proficient knowledge of Banking Software and Digital Services through various types of delivery channels.
Ability to apply common sense to carry out detailed written or oral instructions.
Ability to deal with problems involving concrete variables in standardized situations.
Must have extensive product knowledge for the level of selling and cross selling performance expected with position.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Proven ability to generate new financial relationships through outbound calling, outside business development and building a referral network.
Must possess the ability to effectively interact and build positive business relationships with a variety of retail and commercial customers and to clearly express concepts, ideas and product information verbally and in writing.
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
You will also be expected to complete all assigned compliance training in a timely manner.

Nice To Haves

Bachelor's degree preferred.
Proficient in Microsoft 365 preferred.
Ability to effectively use technological resources for meetings, coaching, and training.
Ability to read and interpret general business periodicals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and produce manuals.
Ability to effectively present information and respond to questions from associates, clients, customers, and the general public.
Strong consumer lending skills are strongly preferred with a solid understanding of small business lending preferred.
This includes the ability to conduct a preliminary review of financial statements, tax returns and other financial and business related information.

Responsibilities

Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance.
Lead the relationship building efforts and efficient operations of a full service banking center.
Ensure the proper training and development of the staff to provide excellent customer service.
Direct the overall sales and service initiatives of the location.
Assume a proactive role in customer interaction and service, including meeting with customers to discuss their specific banking needs in person both at the branch and at the customer's location.
Work closely with business partners to service existing and prospective customers.
Conduct outside sales efforts directed at prospecting business and retail customers, and centers of influence.
Participate in community service opportunities in the market.
Provide oversight to ensure that all established policies, procedures, and security measures are followed.
Assist in hiring, supervising, training and coaching the staff to achieve Bank service, sales and operational objectives.
Personally model the standards of the Bank's Mission, Vision, and Pledge.
Effectively assess the financial needs of Banking Center clients and make appropriate recommendations.
Meet and exceed banking center sales goals for loans, deposits, partner referrals and profitability.
Promote the sales culture within the banking center and ensure staff receives proper management, coaching, and training.
Communicate banking center goals to staff and work towards meeting them, continually monitoring performance and adjusting goals or initiating sales promotions as needed.
Lead the development of small business banking opportunities through calling efforts, originations, or referrals.
Oversee and personally contribute to branch consumer production and growth.
Set priorities, direct and delegate responsibilities to staff, and follow through on implementation.
Promote company products and services in the community.
Handle the operational aspects of the banking center, including audits, reports, control accounts, branch cash levels, cash items, and over/short monitoring.
Participate in the recruitment and selection of personnel and assist with training, coaching, and development of staff.
Ensure sales and staff meetings are consistently conducted and staff is well-informed.
Communicate job expectations, evaluate performance, and provide continual coaching, guidance, and counseling.
Prepare and deliver performance evaluations and recommend salary increases and promotions.
Represent the bank by actively participating in functions and meetings of local service clubs, community groups, and other civic or non-profit organizations.
Provide service to customers and prospective customers on various banking matters, including explaining products and resolving problems.
Build successful working relationships with internal business partners.
Demonstrate sound judgment and decision-making by following established guidelines and procedures.
Maintain prescribed security controls to protect the office.
Provide continuous education of policies and procedures to staff and ensure adherence.
Maintain a position of trust and responsibility by keeping employee information and customer business confidential and secured.
Contribute in a team environment to service customer needs by answering incoming telephone calls and performing additional duties.
Foster a team concept that includes banking center staff and employees from other lines of business.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Evaluate performance, reward and discipline employees, address complaints, and resolve problems.
Pro-actively recruit, interview, and assist with hiring, coaching, and training employees.
Plan, assign, and direct work.