Banking Center Manager III

First Horizon Bank

10h • Onsite

About The Position

This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service. The role involves strategic leadership, sales and business development, client experience management, team management, compliance and risk management, and operational efficiency. First Horizon Corporation is a leading regional financial services company headquartered in Memphis, TN, operating in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or 5 -10 years related experience and/or training; or equivalent combination of education and experience.
• Microsoft Office suite
• Salesforce
• Meet the requirements of a background credit check.
• Compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations.
• Complete the DeGarmo Retail Behavioral Assessment to be considered for this position.
• Assessment results must be submitted prior to having your application evaluated by Talent Acquisition.

Responsibilities

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank (Firstpower) culture.
• Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.
• Implement and coach advice driven sales process.
• Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base.
• Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Recruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Mentor less experienced Banking Center Managers.
• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.
• Lead and manage operational excellence for the banking center.
• Monitor operational metrics and implement improvements as needed.
• Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.
• Other job-related duties and special duties as assigned
• Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws.
• Interviewing, hiring, and training employees.
• Planning, assigning, and directing work.
• Assessing performance, providing regular feedback and coaching.
• Providing pay change recommendations.
• Disciplining employees.
• Addressing complaints and resolving problems.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees