Banking Center Assistant Manager
About The Position
The Banking Center Assistant Manager is responsible for consulting on all bank products and services to customers and non-customers in a needs-based manner. INTRUST Bank banker training will be provided for this position. Successful completion is required. The position is responsible for the daily operations of the banking center, supervising, mentoring and coaching the teller and/or personal banker team for the attainment of goals. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.
Requirements
- High School diploma or equivalent is required
- Two or more years of banking or management experience is required
- Knowledge of: strong sales and customer service skills; strong oral and written communication skills.
- Ability to: make independent decisions regarding banking center operations for which there are not always precedents; analyze and solve problems that are of a complex nature, requiring judgment, for which there are not precedents; originate new procedures and approaches to problems when necessary; and perform duties under frequent time pressures.
- Nationwide Mortgage Lending System Registered or ability to meet qualifications for registration.
Nice To Haves
- bachelor’s degree preferred
Responsibilities
- Identify customers’ and non-customers’ financial needs and recommend all appropriate products and services.
- Service customer's accounts as needed and proactively communicate with customers to ensure their financial needs are met.
- Ensure customer satisfaction and service quality according to INTRUST’s Character Qualities.
- Supervise, evaluate, inform, and provide direction to all banking center employees.
- Assist with the development of goals and plans of action for branch staff consistent with Bank objectives.
- Share responsibility of observing each teller weekly with Lead Teller and/or Banking Center Manager.
- Complete any other banking center-specific responsibilities as determined by the Banking Center Manager.
- Responsible for coordinating new hire and ongoing training for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
